6 days old

Digital Reliability Analyst

Chicago, IL 60606
  • Job Code

Role: Digital Reliability Analyst

Positions Requested: 3

Duration: 6 Months

Location: Chicago,Illinois


- We are looking for a Digital Reliability Analyst with primary focus on our digital customer experience to improve the usability and quality of our digital channels.

- This person will represent the Digital Reliability team as a subject matter expert during scope and story development, conduct manual testing of work-in-progress development during sprints, and provide feedback to scrum teams on how to improve the experience.

- They will also coordinate with broader QA team to plan and execute for cross-browser and cross-device validation, design and execute accessibility test cases, and prioritize defects based on priority/severity.


- Work with business to define user stories and assist building acceptance criteria during story grooming

- Align with global test team to identify gaps in functional coverage

- Create and execute user acceptance test cases including accessibility tests to ensure our products are compliant with WCAG/DOT guidelines

- Provide go-live readiness; does the product meet the needs of our users and business; is the product reliable and dependable

- Log, track and manage usability/functional issues

- Conduct demos for business, stakeholders and contact center representatives on enhancements

- Proactive research to provide actionable insights that drive future design improvements or functional issues

Required Skills:

- 5-7 years of UAT/QA testing, UX/BA experience is a plus

- Experience testing E-commerce sites and Android & iOS mobile apps

- Must demonstrate high attention to detail

- Exhibits strong problem solving, analytical and critical thinking skills

- Strong written and oral communication skills

- Intuitive, creative and able to see the bigger picture

- Ability to quickly learn new technologies, tools, and concepts

- Strong understanding of Agile and waterfall methodologies

- Highly motivated self-starter, but team player who works well on cross functional team

- Proficient with defect management tools - ALM Quality center, TFS - Team Foundation Server, JIRA

Preferred/Plus Skills:

- Experience with research tools

- Experience with airline reservation systems such as Shares, Sabre, World Span, Travelport, and/or Apollo highly valued

- Screen reader tools such as Jaws, VoiceOver, NVDA

- Knowledge of WCAG 2.0 guidelines

- Airline background is a plus

Manager only seeking candidates that can potentially convert without sponsorship. All candidates that require sponsorship will be rejected

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Digital Reliability Analyst

Randstad Technologies
Chicago, IL 60606

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Randstad Technologies
Chicago, IL

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