5 days old

Digital Product Manager

Philadelphia, PA 19103
  • Job Code

Scope of Work:

Product Manager for Managing the Digital projects Development/Implementation Activities.

The Digital Center of Excellence manages the digital properties for both Residential and Business Services customers. We are focused on engaging consumers and businesses throughout the customer life cycle, from sales to account management. It is an entrepreneurial, fast growing team, that creates opportunities to educate, enlighten and whenever possible, delight, both new and existing customers. Our goal is to build long-lasting relationships using enhanced flows, smart features and self-healing solutions to foster trust and loyalty with our entire customer base.

The Residential Services Product team is searching for a Product Manager contractor with proven success in delivering digital (web and mobile) products & services. This Product Manager is responsible for driving the on-time delivery of digital self-service experiences across our portfolio of products. This role will facilitate continual communication and collaboration among internal core teams to ensure all lines of business are developed to specifications and completed according to schedule. Working closely with the Sr. Product Manager and other key stakeholders, the Product Manager will assist in the creation of vision, goals and roadmap for the Residential Services self-service digital properties.

The Self-Service Product Manager will also:

Collaborate with cross-functional teams to launch new services, features and enhancements on time and within budget, with a lens for stellar and innovative customer experiences:

- Coordinates with strategic insights teams to understand customer needs, and identifies possible solutions to meet those needs.

- Manages, gathers, and analyzes competitive intelligence data for product lines.

- Applies expertise in state-of-the-art product technologies, and is relied on by top management to serve as a proxy for the market.

- Works with the Sales and Marketing teams to define strategic eCommerce and merchandising solutions that increase sales as well as NPS and customer satisfaction.

- Works closely with engineering and experience design teams to ensure product launches on time and to the original vision.

- Communicates vision, status, and performance metrics to key stakeholders and business leadership on a regular basis.

Directs the Business Services product team, or directly contributes to, the following product management tasks:

- Works in an agile framework as "Product Owner" representing roadmap functionality and drives to quality delivery.

- Develops business cases and supporting documentation.

- Leads product and/or cross functional working sessions as needed.

- Writes user stories, drives grooming sessions and prioritizes the backlogs of multiple products and programs.

- Develops detailed product features on an on-going basis, aggressively identifies opportunities for improvement, gathers requirements, and develops implementation plans.

- Directs the product planning and scheduling process according to Product, UX, and Dev capacity vs. priorities based on value delivered to the business.

- Performs best practice research and benchmarking, conducts competitive analysis and develops strong understanding of stakeholders to drive development decisions.

Additional responsibilities:

- Demonstrates excellent project management skills, with a proven track record of successful delivery of projects on time, in line with budget expectations and to strategy.

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance.

Education and Experience

Education Level - Bachelors Degree or Equivalent

Field of Study - Business or Management Information Systems

Years of Experience - 5-7+ years related experience

- Experience in eCommerce and a proven track record of increasing sales


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Digital Product Manager

Randstad Technologies
Philadelphia, PA 19103

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Randstad Technologies
Philadelphia, PA

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