17 days old
2018-01-022018-01-30

Digital Analytics Manager

Bernards, NJ 07920
  • Job Code
    593012
  • Payrate
    $100,000 To $130,000

Actively searching for a manager focused on overall digital business health for our Digital Operations team. This position is responsible for managing the 24x7 operations of the digital business through a proactive approach to performance management. The qualified candidate will ensure all digital platforms and experiences are performing as expected and decision makers have the information needed to drive results including real time monitoring of critical technical and customer journey moments as well as overall site/app health, outage diagnosis and tracking, and customer issue identification and triage.



  • Use customer experience, platform performance, and voice of customer tools to gain strategic insights into real time traffic, trends, and behavior across all digital touch points.
  • Own, manage and build digital dashboards and automated reports using tools like Tableau to deliver insights for real time decisions.
  • Review session data to identify site issues that adversely impact conversion and an ability for customers to self-serve
  • Bring forward uncovered enhancements or improvements to product owners, IT, business leaders in a timely manner
  • Manage outages to ensure continuity of the digital business including: business owner awareness, proper corrective action, root cause analysis, customer and monetary impact, and feedback to Product, Design, Development, and QA teams
  • Create and maintain a list of top customer-facing defects and communicate the same to leadership
  • Lead a matrixed "break-fix" team to ensure timely resolution of production defects without impact to existing work flows
  • Ensure penetration scanning and real time monitoring of critical systems is continuous to proactively identify vulnerabilities and issues


What we're looking for...


You'll need to have:



  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience managing digital site health within a digital-first commerce business.
  • Flexibility and willingness to work in an environment that is operational 24x7.
  • Knowledge of web and mobile technologies and potential failure points.
  • Knowledge of digital monitoring tools such as Gomez, Tealeaf, Alertsite, Dynatrace.


Even better if you have:



  • A degree.
  • Display initiative and resourcefulness in achieving goals but also comfortable brainstorming and sharing ideas in a team environment.
  • Ability to perform well under deadlines and be detail-oriented.
  • Experience working in an agile / scrum development environment.
  • Excellent communication skills with the ability to speak effectively to both internal and external stakeholders.
  • Ability to understand and navigate back-end engineering processes and information.
  • Experience partnering across multiple business, engineering and product teams.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Digital Analytics Manager

Randstad Technologies
Bernards, NJ 07920

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Digital Analytics Manager

Randstad Technologies
Bernards, NJ
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