17 days old
2017-11-072017-12-05

Desktop Technician

Santa Rosa, CA 95401
  • Job Code
    584788
  • Payrate
    $22 To $25

We have a 3 month contract opportunity for a Level 2 Desktop Technician in Santa Rosa, CA.


Excellent Customer Service experience is required. The technician will be working with end users and assisting in end user training for a new application.


Shift Information: This position requires some flexibility for evenings and weekends but will mainly be a regular day shift


Job Description


Assists with providing problem resolution, analysis, specifications and configurations, coordination, testing, and installation of computer/mobile device based software, peripherals, local area networks (LAN) and other peripheral equipment. May assist with informal training of computer/mobile device users. Assists in the maintenance of asset control and adherence to departmental / system policy directives and maintains the highest level of data security.


Troubleshooting


Provides first level problem resolution for enterprise/system-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN interfaces.


- Within general guidelines, manages priorities based upon severity, workflow, and time constraints.


- Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems.


- Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.


- Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).


- Coordinates tasks and activities with other departments/sections and vendors as appropriate or directed.


- Formulates service support efforts based on customer schedule needs.


- Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.


- Maintains confidentiality of all data.


Hardware


Assists with analyzing, defining specifications, configuring, coordinating, installing, repairing and testing computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.


- Assists with analyzing and defining specifications for user computer/mobile device requirements.


- Configures and installs new hardware and upgrades to existing user system components.


- Ensures proper configuration and performance of installed computer/mobile devices.


- Coordinates installation of computer/mobile devices and peripherals with vendors.


- Assists with the accuracy and integrity of the asset control process.


Software


Performs installation of approved software on computer/mobile devices, following the standard procedures.


- Coordinates installation of computer/mobile device software with customers.


- Configures and installs software upgrades/fixes or patches.


System Maintenance


- Assists with evaluation, analysis and maintenance of computer/mobile devices.


- Under direction and supervision, maintains the proper updates and OS patch configurations.

Categories

  • Information Technology

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Desktop Technician

Randstad Technologies
Santa Rosa, CA 95401

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Desktop Technician

Randstad Technologies
Santa Rosa, CA
US

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