11 days old

Desktop Technician

Battle Creek, MI 49037
  • Job Code
  • Payrate
    $30 To $32

Desktop Technician

As a member of the IT Operations and Global Support Organizations IT Field Services Group, you will be responsible for end user application & hardware support including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.

In addition, you will provide advanced desk-side support, interfacing with a diverse user community and a variety of office, laboratory, and manufacturing production equipment & personnel. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.

The opportunity:

  • Perform analytical, technical, and administrative work to aid in the on-going support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.
  • Strong computer skills including experience using applications such as Microsoft O365, Visio and PowerPoint software.
  • Work in an ITIL-compliant, Change Management environment, maintaining both personal and team Service Level Agreement compliance
  • Configure and troubleshoot Android, iOS, & Chromium OS based mobile devices
  • Work with technology assets including: single-user & networked desktop & laptop clients; desktop & network printers; application & network servers; network switches & cabling; process control clients; small databases; smartphones and other technology assets.
  • Proven capability of configuring, monitoring, and troubleshooting networking components used in a high availability computing environment utilizing a multi-layer network topology within a multi campus configuration.

How you will impact:

  • Assist end-users on a routine basis to become comfortable with operating the Audio-Visual and Videoconference systems
  • Resolving issues, as well as related questions, and training employees
  • Empower end-users to become comfortable with operating the systems and resolving routine issues
  • Provide direct technical support to senior executives and VIPs.
  • Maintain accurate inventory of all technology assets including spare parts
  • Participate in technology field trials which may include direct involvement with suppliers

What you need to succeed:

  • Bachelors Degree is preferred, Technical School Degree plus experience and technical certifications is acceptable
  • Minimum 2 years proven PC/LAN experience required
  • Advanced knowledge of Microsoft Windows and Office products including Word, Excel, Access, and PowerPoint.
  • Advanced knowledge of local area network computing, including Ethernet, Windows, and TCP/IP.

Top 5 Qualifications/Skill sets needed for this role:

  • I-Tel Principals
  • Manufacturing background
  • Deskside Experience
  • Ability to learn/grow
  • Customer Service


  • Manufacturing / Production
  • Customer Service
  • Telecommunications
  • Administrative / Clerical

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Desktop Technician

Randstad Technologies
Battle Creek, MI 49037

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Randstad Technologies
Battle Creek, MI

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