1 day old
2018-07-182018-08-15

Desktop Support

West Chester, PA 19380
  • Job Code
    632350
  • Payrate
    $20 To $25
job summary:

We have a need for a Desktop Support specialist. You will be the first line of communication with the customer. You will be interfacing with the customer on the phone, in person and will need to have direct experience with a Corporate setting, dealing with the Executive level.

The Desktop Support Specialist will provide first level of support for IT Services including software, hardware, printers, etc. at a local facility).

Provide exceptional customer service (and this part is critical), technical assistance, guidance and training to internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.

Must be able to troubleshoot software, hardware, network, printing, mobile devices following our IT Service Desk Standard Operating Procedures.

Must be able to manage incidents and requests within identified SLAs recording all troubleshooting and customer interaction using Keystone's ITSM platform.

Will need to deploy new and replacement systems as directed through department SOP.

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices wired/wireless network environment.

Knowledge of network hardware functionality, cabling and communication standards. Experience with Microsoft Server 2008 & 2012.

Preferred Industry Certifications: CompTIA A+; Network +; ITIL v3 Foundation, Microsoft Windows 10-70-698.

Ideal candidates will have:

Educational Background: High School Diploma or equivalent. Preferred: Associate's degree in Computer Science, Information Technology or related field.

3 years IT related work experience

Excellent Customer Service skills

Solid foundation in troubleshooting

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices in a wired/wireless network environment

Knowledge of network hardware functionality, cabling and communication standards

Experience with Microsoft Server 2008 & 2012

Preferred Industry Certifications: CompTIA A+, Network+, ITIL v3 Foundation, Microsoft Windows 10 - 70-698

 
location: West Chester, Pennsylvania
job type: Contract
salary: $20 - 25 per hour
work hours: 9 to 5
education: High School
 
responsibilities:

We have a need for a Desktop Support specialist. You will be the first line of communication with the customer. You will be interfacing with the customer on the phone, in person and will need to have direct experience with a Corporate setting, dealing with the Executive level.

The Desktop Support Specialist will provide first level of support for IT Services including software, hardware, printers, etc. at a local facility).

Provide exceptional customer service (and this part is critical), technical assistance, guidance and training to internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.

Must be able to troubleshoot software, hardware, network, printing, mobile devices following our IT Service Desk Standard Operating Procedures.

Must be able to manage incidents and requests within identified SLAs recording all troubleshooting and customer interaction using Keystone's ITSM platform.

Will need to deploy new and replacement systems as directed through department SOP.

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices wired/wireless network environment.

Knowledge of network hardware functionality, cabling and communication standards. Experience with Microsoft Server 2008 & 2012.

Preferred Industry Certifications: CompTIA A+; Network +; ITIL v3 Foundation, Microsoft Windows 10-70-698.

Ideal candidates will have:

Educational Background: High School Diploma or equivalent. Preferred: Associate's degree in Computer Science, Information Technology or related field.

3 years IT related work experience

Excellent Customer Service skills

Solid foundation in troubleshooting

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices in a wired/wireless network environment

Knowledge of network hardware functionality, cabling and communication standards

Experience with Microsoft Server 2008 & 2012

Preferred Industry Certifications: CompTIA A+, Network+, ITIL v3 Foundation, Microsoft Windows 10 - 70-698

 
qualifications:

We have a need for a Desktop Support specialist. You will be the first line of communication with the customer. You will be interfacing with the customer on the phone, in person and will need to have direct experience with a Corporate setting, dealing with the Executive level.

The Desktop Support Specialist will provide first level of support for IT Services including software, hardware, printers, etc. at a local facility).

Provide exceptional customer service (and this part is critical), technical assistance, guidance and training to internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.

Must be able to troubleshoot software, hardware, network, printing, mobile devices following our IT Service Desk Standard Operating Procedures.

Must be able to manage incidents and requests within identified SLAs recording all troubleshooting and customer interaction using Keystone's ITSM platform.

Will need to deploy new and replacement systems as directed through department SOP.

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices wired/wireless network environment.

Knowledge of network hardware functionality, cabling and communication standards. Experience with Microsoft Server 2008 & 2012.

Preferred Industry Certifications: CompTIA A+; Network +; ITIL v3 Foundation, Microsoft Windows 10-70-698.

Ideal candidates will have:

Educational Background: High School Diploma or equivalent. Preferred: Associate's degree in Computer Science, Information Technology or related field.

3 years IT related work experience

Excellent Customer Service skills

Solid foundation in troubleshooting

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices in a wired/wireless network environment

Knowledge of network hardware functionality, cabling and communication standards

Experience with Microsoft Server 2008 & 2012

Preferred Industry Certifications: CompTIA A+, Network+, ITIL v3 Foundation, Microsoft Windows 10 - 70-698

 
skills: We have a need for a Desktop Support specialist. You will be the first line of communication with the customer. You will be interfacing with the customer on the phone, in person and will need to have direct experience with a Corporate setting, dealing with the Executive level.

The Desktop Support Specialist will provide first level of support for IT Services including software, hardware, printers, etc. at a local facility).

Provide exceptional customer service (and this part is critical), technical assistance, guidance and training to internal customers and identified external consultants and contractors by resolving IT related issues in person, via telephone or remotely.

Must be able to troubleshoot software, hardware, network, printing, mobile devices following our IT Service Desk Standard Operating Procedures.

Must be able to manage incidents and requests within identified SLAs recording all troubleshooting and customer interaction using Keystone's ITSM platform.

Will need to deploy new and replacement systems as directed through department SOP.

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices wired/wireless network environment.

Knowledge of network hardware functionality, cabling and communication standards. Experience with Microsoft Server 2008 & 2012.

Preferred Industry Certifications: CompTIA A+; Network +; ITIL v3 Foundation, Microsoft Windows 10-70-698.

Ideal candidates will have:

Educational Background: High School Diploma or equivalent. Preferred: Associate's degree in Computer Science, Information Technology or related field.

3 years IT related work experience

Excellent Customer Service skills

Solid foundation in troubleshooting

Requires an understanding of Microsoft Operating Systems, Office Suite, computers and mobile devices in a wired/wireless network environment

Knowledge of network hardware functionality, cabling and communication standards

Experience with Microsoft Server 2008 & 2012

Preferred Industry Certifications: CompTIA A+, Network+, ITIL v3 Foundation, Microsoft Windows 10 - 70-698


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Randstad Technologies
West Chester, PA 19380

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