18 days old
2017-11-022017-11-30

Desktop Support, Tier Level 2 or 3

Pasadena, CA 91101
  • Job Code
    580461
  • Payrate
    $24 To $27

Position Description: Support a robust Microsoft based network running NT/2000 and Exchange. Server, PC, MAC and Laptop expertise needed to perform the duties of this position. Monitor daily activity. Assist with purchase orders for hardware and software procurement & other administrative duties. Install and maintain network hardware and software.


Troubleshoot network usage and computer peripherals. Install new users. Install new applications. Perform system backups and data recovery. Resolve network communication problems independently. Assist with PC installation, maintenance, E-mail administration, disk capacity monitoring and network security.


Experience Level: 6-10 Years. Skill Set: Workstation Support / Desktop Support (Tier Level 2 or 3).


Hardware and software troubleshooting. Excellent customer service skills to work effectively with clients and vendors. Knowledge of systems software to determine if a malfunction is in the hardware or in the software. Excellent documentation skills. Practical problem solving skills and solid trouble shooting skills a must.


Possess excellent organizational skills. Possess excellent oral communication skills. Ability to work well with other people in a team oriented environment. Ability to install/deploy Windows based computers. Must be self- motivated and work with minimal supervision.


Must be able to set priorities and be flexible in a fast paced environment. Ability to train end users. Certification may be required.


3-5 Responsibilities


1. Provide production support daily, M-F 8am - 5pm, for iPad issues in production via Remedy/Service Now Ticketing system


2. Assist, Train, Inform local IT representatives with troubleshooting of defective, broken, or otherwise non-functioning devices


3. Create, maintain, disseminate support documentation for iPAD devices and the application it utilizes 4. Work together with the workstation and peripheral support team to inform, share knowledge, and work in a collaborative environment


3-5 Soft Skills


1. Desire to work with 5-8 colleagues in close quarters/bull pen collaborative environment.


2. Desire to assist those who lack training, understanding, or knowledge regarding the iPad, the MDFA application, or other client technology services


3. Ability to look at data objectively and make conclusions to troubleshoot complex and new issues not encountered previously


4. Consistently show up to work each day promptly to provide the full support from 8am - 5pm.


5. Patience/Thick skin as the tickets this resource will be solving have already been to level I & II and people will be frustrated that the hardware is still down.

Categories

  • Information Technology

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Desktop Support, Tier Level 2 or 3

Randstad Technologies
Pasadena, CA 91101

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Desktop Support, Tier Level 2 or 3

Randstad Technologies
Pasadena, CA
US

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