17 days old

Desktop Support Technician

Waconia, MN 55387
  • Job Code
  • Payrate
    $24 To $25

Desktop Support Technician

Shift = 8:00 - 4:30 Central Time

Primary Responsibilities:

Identifies, maintains, troubleshoots and resolves Level 1 and Level 2 problems for users of the computing devices, end-user applications, smartphones and other technology-related devices in alignment with SLA guidelines.

Maintains excellent communications and follow-up with users, customers, co-workers, hardware and technical support personnel and management within the timelines defined in SLA guidelines.

Manages tickets in the Ivanti IT ticketing system; records ticket resolution activities in detail.

Monitors IT ticketing system frequently for arrival of new desktop computing tickets. Coordinates with IT Manager to prioritize and effectively resolve tickets.

Sets up and configures desktop hardware, software and peripherals.

Coordinates timely repair of computing equipment and peripherals covered by vendor maintenance agreements.

Performs desktop hardware repair of computing equipment and peripherals that are not covered by vendor maintenance agreements.


Minimum of 5 years of experience in Desktop Support & knowledge of large-scale computer operations.

Expert level desktop applications experience required.

General networking knowledge required.

In-depth knowledge of Windows Operating System.

Working knowledge of Microsoft Office Suite.

Working knowledge of third-part applications such as Java and Adobe

Working knowledge of printers, faxes and mobile devices.

Familiarity with basic networking principles

Mobile device experience (iOS / Android).

Displays familiarity with telecommunications equipment.


Bachelor's degree in Computer Science, Business Information Systems or related discipline.

In lieu of Bachelor's degree, an equivalent combination of education and experience from which comparable knowledge and skills may be accepted.

Microsoft Certification preferred.

HDI Desktop Certification a plus.

A+, Network+ or other industry related certification a plus.


  • Information Technology

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Desktop Support Technician

Randstad Technologies
Waconia, MN 55387

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Randstad Technologies
Waconia, MN

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