11 days old

Desktop Support Technician

St. Louis, MO 63105
  • Job Code
    581487
  • Payrate
    $18 To $21

Our client is looking for a Desktop Support Technician for a 3+ month contract to hire opportunity in St. Louis, MO.


Job Description -


Responsibilities


- Responsible to deliver outstanding service to both internal and external customers


- Resolve customer technology incidents and requests in a timely manner to comply with Service Level Agreements.


- Document and clearly communicate technical solutions in a user friendly professional manner.


- Install, configure and troubleshoot hardware including but not limited to desktops, laptops, IP phones and peripherals.


- Install, configure and troubleshoot software packages, operating systems, and company designed applications.


- Record, track and maintain equipment inventory.


- Work as part of a team in providing guidance and support to L3 teams.


- Recommend proactive measures to reduce overall impact or potential impact of future incidents.


- Ability to take on new tasks and learn new technologies in a fast-paced work environment.


Minimum Qualifications


- 5+ years of experience in a Desktop Support role


- Advanced knowledge of networking protocols (TCP/IP, DNS, DHCP, VPN)


- Experience troubleshooting hardware and software issues related to laptops, desktops, and printers.


- Advanced knowledge of Microsoft Windows Operating Systems. (Windows 7 to 10; Server 2008 to 2012).


- Experience with Microsoft Applications such as Office and Skype for Business


- Experience working within a corporate or enterprise environment


- Experience imaging and configuring laptops and desktops for customer deployment


- Must be able to work flexible hours and weekends as needed


- Very Strong troubleshooting, analytical, organizational and communication skills


Preferred Qualifications/Pluses


- Bachelor's Degree in Computer Science, Computer Engineering, Information Systems or equivalent preferred.


- Industry certification such as CompTIA A+, Network+, Security+, MCP, MCSE, etc.


- Experience with Apple products and Mac OSX.


- Knowledge of Virtual Machines such as Parallels and Virtual Box


- Experience with System Center Configuration Manager (SCCM)


- Ability to write scripts to automate processes in DOS, Bash or Applescript


- Experience with Cisco or Avaya Telephony hardware


- Experience working with VPN solutions such as RSA, Cisco or OpenVPN

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Technician

Randstad Technologies
St. Louis, MO 63105

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Desktop Support Technician

Randstad Technologies
St. Louis, MO
US

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