13 days old
2018-07-032018-07-31

Desktop Support Technician

Sacramento, CA 95827
  • Job Code
    630974
job summary:

Our client has a 6+ month contract opportunity for a Desktop support Technician in Sacramento, CA.

  • In this role you will provide hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Sr. IT Analyst level personnel, which may include:

    • Installation, configuration, and troubleshooting of desktop software - Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software
    • Participate in and lead projects for hardware rollouts, adds and moves, as needed.
    • General IT technical support, troubleshooting and documentation for customers and internal IT staff
    • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
    • Perform user and system requirements gathering and analysis
    • Determine requirements, design and build for customer use hardware
    • Determine proper installation parameters for software and hardware
    • Analyze, detect, identify and correct technical problems and deficiencies
    • Properly escalate issues and follow through to successful resolution
    • Monitor system performance

Candidates must have:

  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member
  • Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10
  • Understanding of system imaging utilities such as Ghost, TrueImage, and SCCM OSD
 
location: Sacramento, California
job type: Contract
work hours: 8 to 5
education: No Degree Required
 
responsibilities:
  • In this role you will provide hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Sr. IT Analyst level personnel, which may include:

    • Installation, configuration, and troubleshooting of desktop software - Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software
    • Participate in and lead projects for hardware rollouts, adds and moves, as needed.
    • General IT technical support, troubleshooting and documentation for customers and internal IT staff
    • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
    • Perform user and system requirements gathering and analysis
    • Determine requirements, design and build for customer use hardware
    • Determine proper installation parameters for software and hardware
    • Analyze, detect, identify and correct technical problems and deficiencies
    • Properly escalate issues and follow through to successful resolution
    • Monitor system performance
 
qualifications:

Candidates must have:

  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member
  • Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10
  • Understanding of system imaging utilities such as Ghost, TrueImage, and SCCM OSD
 
skills: Candidates must have:

  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member
  • Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10
  • Understanding of system imaging utilities such as Ghost, TrueImage, and SCCM OSD

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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Desktop Support Technician

Randstad Technologies
Sacramento, CA 95827

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Desktop Support Technician

Randstad Technologies
Sacramento, CA
US

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