18 days old

Desktop Support Technician

Sacramento, CA 95814
  • Job Code
  • Payrate
    $16 To $22

Our client is looking for a Desktop Support Technician for a 6 month project in Sacramento, CA.

- The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Sr. IT Analyst level personnel, which may include:

- Installation, configuration, and troubleshooting of desktop software - Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software.

- Participate in and lead projects for hardware rollouts, adds and moves, as needed.

- General IT technical support, troubleshooting and documentation for customers and internal IT staff

- Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.

- Perform user and system requirements gathering and analysis

- Determine requirements, design and build for customer use hardware

- Determine proper installation parameters for software and hardware

- Analyze, detect, identify and correct technical problems and deficiencies

- Properly escalate issues and follow through to successful resolution

- Monitor system performance

Candidate should have:

- Excellent customer service skills and professional conduct

- Knowledge of personal computers and peripheral devices

- Ability to apply logic in analyzing technology solutions

- Strong organizational and communication skills

- Ability to perform effectively both independently and as a team member

- Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10

Understanding of system imaging utilities such as Ghost, TrueImage, SCCM


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Technician

Randstad Technologies
Sacramento, CA 95814

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Desktop Support Technician

Randstad Technologies
Sacramento, CA

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