25 days old
2017-11-172017-12-15

Desktop Support Technician

Richmond, VA 23173
  • Job Code
    588319
  • Payrate
    $19 To $21

Randstad is looking for a Deskside Support Technician in Richmond, VA.


If you would like to join a dynamic team - we want to hear from you!


Full time; long term contract


Shift: M-F 8am-5pm


The Deskside Support Technician is responsible for completing all in scope support services including but not limited to break-fixes, new system installation, asset moves, software installations, software and hardware upgrades, as well as the tracking of assets.


Under the supervision of the Service Delivery Manager, the technician is expected to follow established operational standards and must be completely focused on providing outstanding customer service to employees.


The technician should also be able to do the following:


1) Break-fix repairs, including ordering parts


2) Application software support


3) Peripheral Support


4) Malware and Virus repairs


5) Hardware and Software Configuration Changes


6) Application software installations and support


7) Engage vendors or technical resources for assistance


8) Document issue resolution


9) Apple iPhone Support,


Needs Apple MacBook knowledge as well as Windows knowledge,


Needs A+ cerification.


Must be able to lift 50 to 75lbs on a daily basis.


Requirements:



  • Bachelor's Degree in computer science or related IT field; or equivalent combination of training, education, and experience
  • Professional IT certifications are desirable (e.g. Security +, Symantec, CISSP, etc.)
  • Solid working experience and knowledge of Windows, Mac operating systems, and mobile device platforms.
  • Excellent analytical and problem solving skills
  • Excellent interpersonal, oral, and written communications skills
  • Excellent organizational skills with strong attention to detail

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Technician

Randstad Technologies
Richmond, VA 23173

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Desktop Support Technician

Randstad Technologies
Richmond, VA
US

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