9 days old
2018-05-112018-06-08

Desktop Support Technician

Memphis, TN 38119
  • Job Code
    620374
  • Payrate
    $28,000 To $38,000

Description:



  • Provides support to end users for computer, application, system, device, printer and other hardware issues.
  • Identifies, researches and resolves technical issues of moderate complexity.
  • Responds to telephone, email and on line requests for technical support.
  • Documents, tracks, and monitors the problem using applicable systems and tools.
  • May work with other team members to resolve user problems.


Duties:



  • Serve as contact for branch team members seeking technical assistance over the phone, ticket system or email.
  • Resolve issues remotely.
  • Determine the best solution based on the issue and details provided by branch team members.
  • Work with other team members to resolve difficult technical issues.
  • Provide detail information when testing new equipment.
  • Document solutions of resolved issues.
  • Follow-up and update team members with status and information.
  • Resolve simple networking issues.


Experience:



  • Associate's degree or equivalent in related field.
  • 1 year experience working in desktop support or helpdesk
  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Excellent communication skills.
  • Work well in a team-oriented environment.
  • Customer-oriented and cool-tempered.


Technologies used by our client:



  • Avaya VOIP Phone system
  • HP Printers
  • IBM Thinkpad laptops
  • Netgear switches
  • Dell Firewalls
  • Citrix


Benefits:


Our client will offer a competitive compensation and benefits package including:



  • Health/Dental/Vision
  • Paid Vacation
  • 401 (K) and employer match
  • Company provided Life Insurance & Long Term Disability

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Desktop Support Technician

Randstad Technologies
Memphis, TN 38119

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Desktop Support Technician

Randstad Technologies
Memphis, TN
US

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