6 days old
2018-01-112018-02-08

Desktop Support Technician

Jacksonville, FL 32256
  • Job Code
    595242

Desktop Support Technician - Jacksonville, FL


2 month contract



  • Perform computer and network troubleshooting
  • Assist users via phone, email, desk side, and virtual connections regarding computer hardware, software, networks, and telephone systems.


    • Diagnose and correct technical failures.

  • Communicate details about computer/systems updates, pending problems and changes; explain procedures and give instructions to others
  • Provide user assistance with software, hardware, and processes
  • Install/re-install software; as necessary to resolve issues
  • Assist users with passwords, resetting as necessary, Set up and disable user access
  • Perform system/network maintenance and backups
  • Job Requirements:
  • Associates degree in Computer Science or related discipline, or equivalent work experience
  • 1-2 years experience conducting computer and network troubleshooting in a desktop support environment.
  • A+ and/or Network+ certified, or equivalent work
  • Experience with wide area networks
  • Strong customer service skills and a willingness to provide excellent customer service at all times. Exhibits patience and professionalism when serving others.
  • Customer service focus with a strong interest in working with people in a support service role
  • Demonstrated ability to communicate effectively on the telephone verbally and in writing
  • Demonstrated ability to multitask and stay organized in a fast paced ever changing environment
  • Strong listening, analytical and problem solving skills; ability to make informed decisions and exercise sound judgment in decision making
  • Results-oriented; demonstrated ability to exercise initiative and perform duties without direct supervision
  • Attention-to-detail with a high degree of accuracy


Recruiter: Jordan Taylor


Contact: 904-236-4914


Email: [email protected]

Categories

  • Information Technology

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Desktop Support Technician

Randstad Technologies
Jacksonville, FL 32256

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Randstad Technologies
Jacksonville, FL
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