23 days old

Desktop Support Technician

Hoffman Estates, IL 60169
  • Job Code
  • Payrate
    $20 To $22

Position Description:

The Desktop Support Technician responds to support requests from end-users and works to resolve their issues professionally and efficiently. This individual is responsible for managing all aspects of the end-user computing environment. The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager.

Essential Duties and Responsibilities:

  • Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base
  • Maintains updated ticket statuses and documents progress on all issues using company service tracking system
  • Creation and management of user accounts and profiles; provides support for password issues
  • Execute terminations, disabling expired accounts in accordance with IT and HR procedures
  • Build and install new user computers and conducts initial user training
  • Maintains asset records for all IT related equipment and licensing
  • Creates and maintains end-user documentation, support procedures, and knowledgebase articles
  • Support and maintain the Microsoft Office suite, including Outlook connectivity
  • Monitor for and repair virus and malware related issues
  • Maintain quality of service by enforcing desktop and organizational standards
  • Diagnose and solve hardware/software faults
  • Repair and replace computer and peripheral hardware
  • Learn and support the roll-out of new applications
  • Work with IT Purchasing Analyst to obtain quotes for Hardware and software
  • Manage stock of equipment, consumables, and other supplies
  • Maintain the IT computer hardware life-cycle
  • Creation and management of phone extensions
  • Install, upgrade, support, and troubleshoot for printers and authorized peripheral equipment
  • Maintain physical office infrastructure - cabling, AV Equipment etc.
  • Manage local physical security system
  • Perform and assist in project work

Skills and Qualifications:

  • Experience in a high pressure environment with the ability to prioritize and set reasonable expectations to all levels
  • 3 years of experience in end-user support role, both on premise and remote
  • Excellent problem solving skills, people skills, and both verbal and written communication skills
  • Excellent PC, laptop, and peripheral hardware skills
  • Strong understanding of Windows desktop operating systems; primarily Windows 7 Professional
  • Good understanding of network concepts and protocols such as TCP/IP, DNS, DHCP, routing, switching, and firewalls
  • Experience with Microsoft Active Directory; ability to add and remove users and rights
  • Experience with computer imaging and software deployment a plus
  • Experience with technical writing skills for creating and updating processes and procedures


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Technician

Randstad Technologies
Hoffman Estates, IL 60169

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Desktop Support Technician

Randstad Technologies
Hoffman Estates, IL

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