19 days old

Desktop Support Tech

Sacramento, CA 95814
  • Job Code
    578904
  • Payrate
    $18 To $20

Our client has a 6+ month contract opportunity for a Desktop Support Technician in Sacramento, CA.


This role may require travel to client sites in the Sacramento area.



  • The Field Services analyst provides hardware (desktop, laptop, tablet), software and printer support to users while maintaining a high level of customer satisfaction. Performs field support activities with direction from Sr. IT Analyst level personnel, which may include:
  • Installation, configuration, and troubleshooting of desktop software - Examples include, Windows 7, 8 and 10, MS Office Suite 2010/2016, anti-virus and encryption software.
  • Participate in and lead projects for hardware rollouts, adds and moves, as needed.
  • General IT technical support, troubleshooting and documentation for customers and internal IT staff
  • Receive, inventory and install new equipment, process surplus IT equipment leaving the environment, or relocate equipment.
  • Perform user and system requirements gathering and analysis
  • Determine requirements, design and build for customer use hardware
  • Determine proper installation parameters for software and hardware
  • Analyze, detect, identify and correct technical problems and deficiencies
  • Properly escalate issues and follow through to successful resolution
  • Monitor system performance


Candidate should have:



  • Excellent customer service skills and professional conduct
  • Knowledge of personal computers and peripheral devices
  • Ability to apply logic in analyzing technology solutions
  • Strong organizational and communication skills
  • Ability to perform effectively both independently and as a team member
  • Working knowledge of Microsoft Office Suite 2010/2016 and Windows 7/10


Understanding of system imaging utilities such as Ghost, TrueImage, SCCM

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Tech

Randstad Technologies
Sacramento, CA 95814

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Desktop Support Tech

Randstad Technologies
Sacramento, CA
US

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