12 days old

Desktop Support Tech II

Hopkins, MN 55343
  • Job Code
  • Payrate
    $20 To $24

Deskside Technician

Job Description:

  • Executive Support with Laptop, iPad, iPhone, etc.
  • Video Conference Support (assist with connection and multimedia needs)
  • Provide support presence in Genius Bar type of Support Area
  • Migrate user data on PC Upgrades / Replacements
  • Capture ghost images of PCs
  • Decrypt encrypted drives
  • Document standard processes and share with US / Local Team
  • Deliver peripherals to users
  • Assist users with application installs
  • Provide 24/7 support on call, responsibility rotated through local staff
  • Share best practices with Tier 1 / 2 Help desk, via knowledge base articles
  • Network Jack activations
  • PC / Peripheral Disposition
  • Maintain Asset Database
  • Maintain and track work in Remedy Incident and Service Request System

Required Education/Experience/Skills a candidate MUST HAVE to successfully perform above duties/tasks:

  • Excellent Customer Service skills
  • Thorough knowledge of Windows Operating Systems (Win 7 primary, Win 10)
  • Thorough knowledge of Microsoft Office 2010 / 365
  • Thorough understand of HW / SW Troubleshooting techniques
  • Willingness to be flex schedule to support Executive priority
  • Ability to adapt to individual customer interaction needs
  • Excellent verbal and written skills

Education/Experience/Skills not required, but helpful:

  • Microsoft Office and OS certifications
  • A+ certifications
  • 2 year technical degree associated with Information Technology


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Desktop Support Tech II

Randstad Technologies
Hopkins, MN 55343

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Randstad Technologies
Hopkins, MN

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