13 days old

Desktop Support Tech 2

Osseo, MN 55369
  • Job Code
  • Payrate
    $23 To $24

Job Description:

Work in a customer facing (service counter walk up) environment to resolve hardware and software issues.

Key Responsibilities:

- Organizes and performs Installation, Move, Add, Changes (IMAC) of computer, Windows 7, 10, Mac OSX

- Troubleshoots and repairs issues related to phone, computer, peripherals, printer, and Operating Systems.

- Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.

- Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.

- Assist customers with passwords, remote tokens, printer support

- Multitask between customer repairs and unboxing of equipment

- Restock of computer peripherals (keyboards, mice, headsets, etc.)

- Inventory management (laptops, monitors, desktops)

- Virus/Malware encryption (McAfee/Bitlocker/PointSec)

Quality System Requirements:

In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.


AA Degree or equivalent work experience in related discipline and 3 years of related experience

Knowledge of Active Directory (user management, computer objects), Outlook, VPN administration, network troubleshooting. Windows 10 + Windows 7 familiarity

Must have desktop technician experience (2+ years)

Preferred, but not required:

Iphone, Android, Ipad experience


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Desktop Support Tech 2

Randstad Technologies
Osseo, MN 55369

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Desktop Support Tech 2

Randstad Technologies
Osseo, MN

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