13 days old
2018-05-082018-06-05

Desktop Support Tech 2

Osseo, MN 55369
  • Job Code
    619528
  • Payrate
    $23 To $24

Job Description:


Work in a customer facing (service counter walk up) environment to resolve hardware and software issues.


Key Responsibilities:


- Organizes and performs Installation, Move, Add, Changes (IMAC) of computer, Windows 7, 10, Mac OSX


- Troubleshoots and repairs issues related to phone, computer, peripherals, printer, and Operating Systems.


- Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.


- Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.


- Assist customers with passwords, remote tokens, printer support


- Multitask between customer repairs and unboxing of equipment


- Restock of computer peripherals (keyboards, mice, headsets, etc.)


- Inventory management (laptops, monitors, desktops)


- Virus/Malware encryption (McAfee/Bitlocker/PointSec)


Quality System Requirements:


In all actions, demonstrates a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.


Qualifications:


AA Degree or equivalent work experience in related discipline and 3 years of related experience


Knowledge of Active Directory (user management, computer objects), Outlook, VPN administration, network troubleshooting. Windows 10 + Windows 7 familiarity


Must have desktop technician experience (2+ years)


Preferred, but not required:


Iphone, Android, Ipad experience

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Desktop Support Tech 2

Randstad Technologies
Osseo, MN 55369

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Desktop Support Tech 2

Randstad Technologies
Osseo, MN
US

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