26 days old

Desktop Support Specialist

Griffin, GA 30224
  • Job Code
    578660
  • Payrate
    $45,000 To $52,000

Desktop Support Specialist


SUMMARY


Provide tier 2 support to company employees to resolve computer software and hardware problems. Provide routine analysis and problem solving of PC software, network, hardware or peripherals. Contacts and coordinates with hardware or software vendors for service if necessary.


ESSENTIAL FUNCTIONS



  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer Peripherals
  • Supports and maintains user account information including rights, security and systems groups.
  • Administers and maintains the office email, data back-ups, network and other IT related items and production tools
  • Monitors back-ups in the office to ensure that they are completed on a regular basis
  • Responsible for the IT portion of new office setups, office expansions, etc. This includes installation of data communications solutions, LAN and PC / laptop equipment
  • Supports the Windows production server environment including security scanning, systems patches, upgrades, backups and disaster recovery
  • Maintains the Cloud-based services, including Office 365
  • Provides new hires with PC / account setup and orientation
  • Maintains all documentation related to processes, procedures and assignments. May be required to create work instructions for the use of the entire team.
  • Administration of departmental audits


EDUCATION & EXPERIENCE


Associate's Degree in Computer Science or equivalent technical training and 5 years of desktop support experience including troubleshooting and root cause analysis or an equivalent combination of education and experience. Excellent customer service skills with the ability to lift heavy equipment (PCs, monitors, printers) and use hand tools.


KNOWLEDGE & SKILLS



  • Thorough knowledge of current Microsoft Windows operating systems
  • Knowledge of Active Directory
  • Working knowledge of Microsoft Office Suites, including but not limited to Microsoft Outlook, Word, and Excel
  • Working knowledge of networking technologies such as Ethernet, switches, computer hardware and software
  • Experience in automated help desk management systems
  • Proficient at multi-tasking with excellent keyboard skills
  • Strong communication and customer service skills required
  • Excellent problem solving-skills.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Specialist

Randstad Technologies
Griffin, GA 30224

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Desktop Support Specialist

Randstad Technologies
Griffin, GA
US

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