12 days old

Desktop Support

Jurupa Valley, CA 91752
  • Job Code

Our client, a global leader in the Information Technology Distribution industry, is in need of Desktop Support professionals on a long term contract basis.


- 2+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers)

- Strong written and verbal communication skills

- English as a primary language. Bilingual preferred (English/Spanish)

- Experience administratively supporting Microsoft Windows (Desktop and Server)

- Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)

- Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)

- Experience with diagnosing and troubleshooting software and hardware issues

- Able to lift 50 lbs.

- Self-starter/Ability to work independently

- Enthusiastic about technology


-Provide support to end users or processes that cannot be resolved by 1st level support (Client Services Desk) and enable Moves, Adds and Changes to the environment.

-They will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.

-Monitors, troubleshoots and maintains

-Network (LAN, WAN, Wireless, VOIP, RF) and network equipment (multiplexers, hubs routers, and RF devices)

-Voice and Telecom technologies (PBX, video conference, and telephones)

-Desktop technologies (Operating System, Windows, Apple, Remote access, Unified Communication Services and Virtual Desktop Infrastructure)

-Provide troubleshooting assistance to Enterprise Resource Planning (ERP) applications and systems used as location, such as Impulse, SAP, warehouse management system, material handling system and configuration center equipment.

-Installation and support of Servers, PC hardware, RF devices.

-Adds and removes users from lists of approved users

-Create and manage working database of IP assignments, Network and user devices and equipment inventory information

-Implements standards in compliance with IS Security standards

-Accomplished Global Site Support mission by completing required duties to high quality standard and within SLA.

-Ensures all time and work effort for incidents and tasks are recorded in the ticketing system.

-Identifies and support operational objectives and procedures by conferring with managers and employees to evaluate input and output requirements.

-Prepares and support users by writing and maintaining documentation that provide help to answer questions and resolve problems.

-Provide support to end users that cannot be resolved by 1st level support (Helpdesk) and enable Moves, Adds and Changes to the environment


Featured Jobs

Career News

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Desktop Support

Randstad Technologies
Jurupa Valley, CA 91752

Share this job

Desktop Support

Randstad Technologies
Jurupa Valley, CA

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
th -
Overall Rating: /199
Median Salary:

Work Environment
Powered ByCareerCast