12 days old
2018-05-152018-06-12

Desktop Support

Jurupa Valley, CA 91752
  • Job Code
    621084

Our client, a global leader in the Information Technology Distribution industry, is in need of Desktop Support professionals on a long term contract basis.


REQUIRED SKILLS :


- 2+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers)


- Strong written and verbal communication skills


- English as a primary language. Bilingual preferred (English/Spanish)


- Experience administratively supporting Microsoft Windows (Desktop and Server)


- Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)


- Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)


- Experience with diagnosing and troubleshooting software and hardware issues


- Able to lift 50 lbs.


- Self-starter/Ability to work independently


- Enthusiastic about technology


RESPONSIBILITIES:


-Provide support to end users or processes that cannot be resolved by 1st level support (Client Services Desk) and enable Moves, Adds and Changes to the environment.


-They will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards.


-Monitors, troubleshoots and maintains


-Network (LAN, WAN, Wireless, VOIP, RF) and network equipment (multiplexers, hubs routers, and RF devices)


-Voice and Telecom technologies (PBX, video conference, and telephones)


-Desktop technologies (Operating System, Windows, Apple, Remote access, Unified Communication Services and Virtual Desktop Infrastructure)


-Provide troubleshooting assistance to Enterprise Resource Planning (ERP) applications and systems used as location, such as Impulse, SAP, warehouse management system, material handling system and configuration center equipment.


-Installation and support of Servers, PC hardware, RF devices.


-Adds and removes users from lists of approved users


-Create and manage working database of IP assignments, Network and user devices and equipment inventory information


-Implements standards in compliance with IS Security standards


-Accomplished Global Site Support mission by completing required duties to high quality standard and within SLA.


-Ensures all time and work effort for incidents and tasks are recorded in the ticketing system.


-Identifies and support operational objectives and procedures by conferring with managers and employees to evaluate input and output requirements.


-Prepares and support users by writing and maintaining documentation that provide help to answer questions and resolve problems.


-Provide support to end users that cannot be resolved by 1st level support (Helpdesk) and enable Moves, Adds and Changes to the environment

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Desktop Support

Randstad Technologies
Jurupa Valley, CA 91752

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Desktop Support

Randstad Technologies
Jurupa Valley, CA
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