19 hours

Desktop Support (Hardware Technician)

Washington, DC 20004
Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.


Every day at Perspecta, we enable hundreds of thousands of people to take on our nations most important work. Were a company founded on a diverse set of capabilities and skills, bound together by a single promise: we never stop solving our nations most complex challenges. Our team of engineers, analysts, developers, investigators, integrators and architects work tirelessly to create innovative solutions. We continually push ourselvesto respond, to adapt, to go further. To look ahead to the changing landscape and develop new and innovative ways to serve our customers.

Perspecta has immediate openings in our US Public Sector group forDesktop Support/Hardware Technician(s).

General Descripton

Analyzes, troubleshoots and diagnoses computer hardware, O/S, software and network issues onsite at customer locations.


  • Resolves customer hardware, O/S, software, and connectivity issues.
  • Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and reduce Mean Time To Repair for increased customer productivity.
  • Reimages PCs/laptops when staff leave the government.
  • Performs periodic PC refreshes or windows updates.
  • Recovers desktop images from malware and ransomware.
  • Recovers PCs/laptops from hard drive crashes.
  • Monthly patch management of customer IT environment.
  • Performs device Installs, Moves, Adds, Changes and Deletions on customer devices through proper Change Control and backups.
  • Organizes and files documentation pertaining to warranties and instructional guides for computer hardware.
  • Maintains inventories in conjunction with the Asset Management Team on hardware and software licenses.


  • Requires 8 to 10 years with BS/BA or 6 to 8 years with MS/MA or 3 to 5 years with PhD.
  • Requires a SECRET Government Security Clearance
  • ITIL v3 Certification
  • HDI-CSR Certification
  • 4 years of proven experience supporting government desktops.
  • Ability to accept constructive criticism and customer feedback regarding their experience with software or IT services.
  • Extensive experience working with different operating systems including Windows and Mac OS.

Preferred Qualifications

  • Comp TIA, A+ Certification
  • MCSE Certification
  • Experience using Remedy or ServiceNow as a CRM
  • Experience supporting the Department of State IT environment

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • Information Technology
Posted: 2020-02-20 Expires: 2020-03-20

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Desktop Support (Hardware Technician)

Washington, DC 20004

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