9 days old
2018-07-112018-08-08

Desktop Support Analyst

Kansas City, MO 64120
  • Job Code
    632252
job summary:

- This position is responsible for the installation, maintenance and support of desktop computing platforms, as well as installing software not distributed via the network.

- Educated with 3 years of Windows 10 support skills

- This position provides support and guidance to end users.

- Using established guidelines and procedures, installs, upgrades, images, configures and maintains desktop hardware.

- Using established guidelines and procedures, installs, upgrades, and configures desktop applications and "specialty" software, as requested and approved.

- Provides technical support and guidance to end users. Guides the user through diagnostic and resolution procedures, using clear and concise instructions.

- Resolves issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.

 
location: Kansas City, Missouri
job type: Contract
work hours: 8 to 5
education: Associates
 
responsibilities:

- This position is responsible for the installation, maintenance and support of desktop computing platforms, as well as installing software not distributed via the network.

- Educated with 3 years of Windows 10 support skills

- This position provides support and guidance to end users.

- Using established guidelines and procedures, installs, upgrades, images, configures and maintains desktop hardware.

- Using established guidelines and procedures, installs, upgrades, and configures desktop applications and "specialty" software, as requested and approved.

- Provides technical support and guidance to end users. Guides the user through diagnostic and resolution procedures, using clear and concise instructions.

- Resolves issues using good judgment, attention to detail and in a timely manner. Escalates problems when necessary and learns from their successful resolution for future issues.

 
qualifications:

- Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.

- Working knowledge of desktop operating and networking systems.

- Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment.

- Communicates effectively with all levels of employees, both technical and non-technical.

- Manages time effectively while assuring attention to details.

- Finishes tasks accurately, completely and in a timely manner.

- Works effectively in a team environment.

- Makes sound decisions with general guidance.

- Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment.

- Associate's Degree in a computer science-related field and 2 years desktop operating and networking systems or 4 years recent experience in desktop operating and networking systems

 
skills: - Working knowledge of standard concepts, best practices and procedures related to set up/configuration of desktop hardware and current operating system.

- Working knowledge of desktop operating and networking systems.

- Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment.

- Communicates effectively with all levels of employees, both technical and non-technical.

- Manages time effectively while assuring attention to details.

- Finishes tasks accurately, completely and in a timely manner.

- Works effectively in a team environment.

- Makes sound decisions with general guidance.

- Other competencies as required by specific assignments may include knowledge of audio visual systems, ruggedized laptops, virus kiosks and other equipment.

- Associate's Degree in a computer science-related field and 2 years desktop operating and networking systems or 4 years recent experience in desktop operating and networking systems


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Desktop Support Analyst

Randstad Technologies
Kansas City, MO 64120

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Randstad Technologies
Kansas City, MO
US

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