13 days old

Desktop Support Analyst

Hopkinton, MA 01748
  • Job Code
  • Payrate
    $19 To $21

Windows 10 Upgrade Project

Supports the Corporate Business community providing first level dispatch, application/operating system support, and consultation for all IT client level needs. Receives, assesses, troubleshoots, and resolves support requests. Duties also include supporting the internal voice network, telephone support, and voice messaging systems. Technical support for LAN/WAN networks, LAN administration, troubleshooting hardware and software (routers, switches, hubs, etc.) is required.

Principal Duties and Responsibilities:

- Experienced technician serving as a front line interface to users. Assist in testing service packs and patches prior to corporate wide release.

- Experienced technician able to diagnose problems and fully support a variety of Mobile devices and Operating Systems (i.e. iPad, Androids, tablets, phones, etc.)

- Experienced technician who can assist with implementing and installing wide-scale data communication networks (wired and wireless) for internal company needs.

- Experienced technician able to administer in a Cisco VoIP environment using Cisco Call Manager.

- Full understanding of Call Tracking systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing customer problems to full resolution.

Proficiency in Apple hardware and Mac applications (preferred - not required).

Education Required: High School Graduate Certificate(s)

Experience required: 3-5 years


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support Analyst

Randstad Technologies
Hopkinton, MA 01748

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Desktop Support Analyst

Randstad Technologies
Hopkinton, MA

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