11 days old
2018-05-102018-06-07

Desktop Support Analyst

Frisco, TX 75033
  • Job Code
    620236
  • Payrate
    $18 To $20

Title: Desktop Support Analyst


Location: Baytown, TX 77521-9570


Duration: 12+ months with potential to be extended


Pay rate: $18-20/hr.


Hiring Organization: Randstad Technologies


Shift: M-F 8AM to 5PM


Primary focus will be HP Printers setuptroubleshooting and monitoring, ACS/Workforce Time Clock setup and troubleshooting, HP Toner and Perform on-site analysis, diagnosis, and resolution of complex desktop/laptop problems for end-users, and recommend and implement corrective solutions.


Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop/laptop service levels


Assess the need for and implement performance upgrades to PC including the installation of CPUs and hard disks, cables, RAM, CD-ROMs, etc


Where required, administer and resolve issues with associated end-user workstation networking software products


Receive and respond to incoming calls, e-mails, and/or ticket incidents via ticketingsystem


Accurately document instances of desktop equipment or component failure, repair, installation, and removal of viruses


Ability to transfer user's data to a replacement desktop/laptop.


Preferred Skills and Certifications


- Familiarity with Information Technology Infrastructure Library ("ITIL v3")


- Customer Service training -top shelf soft skills


- Bachelor or Associate degree in a computer-related field of study or equivalent experience


- Incident Management system skills (Remedy)


- Microsoft Certified Professional certification


At least 3 years of recent desktop support experience in an environment where they will be working mostly unsupervised. This position is in a plant environment in a Chemical Plant. Safety boots will be required. Candidates should be a self-starter, have the ability to be efficient with little or no supervision. Must have experience working tickets in a ticketing system such as Remedy. Must be able to keep up with inventory and maintain an organized inventory room


--


JoMarie Mercado


Sr. Technical Recruiter - Solutions



Randstad Technologies


3011 Internet Blvd, Ste 300


Frisco, TX 75034



T: 817-615-9878


M: 817-223-4260


[email protected]


www.randstadusa.com

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Desktop Support Analyst

Randstad Technologies
Frisco, TX 75033

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Randstad Technologies
Frisco, TX
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