11 days old

Desktop Support Analyst

Frisco, TX 75033
  • Job Code
  • Payrate
    $18 To $20

Title: Desktop Support Analyst

Location: Baytown, TX 77521-9570

Duration: 12+ months with potential to be extended

Pay rate: $18-20/hr.

Hiring Organization: Randstad Technologies

Shift: M-F 8AM to 5PM

Primary focus will be HP Printers setuptroubleshooting and monitoring, ACS/Workforce Time Clock setup and troubleshooting, HP Toner and Perform on-site analysis, diagnosis, and resolution of complex desktop/laptop problems for end-users, and recommend and implement corrective solutions.

Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop/laptop service levels

Assess the need for and implement performance upgrades to PC including the installation of CPUs and hard disks, cables, RAM, CD-ROMs, etc

Where required, administer and resolve issues with associated end-user workstation networking software products

Receive and respond to incoming calls, e-mails, and/or ticket incidents via ticketingsystem

Accurately document instances of desktop equipment or component failure, repair, installation, and removal of viruses

Ability to transfer user's data to a replacement desktop/laptop.

Preferred Skills and Certifications

- Familiarity with Information Technology Infrastructure Library ("ITIL v3")

- Customer Service training -top shelf soft skills

- Bachelor or Associate degree in a computer-related field of study or equivalent experience

- Incident Management system skills (Remedy)

- Microsoft Certified Professional certification

At least 3 years of recent desktop support experience in an environment where they will be working mostly unsupervised. This position is in a plant environment in a Chemical Plant. Safety boots will be required. Candidates should be a self-starter, have the ability to be efficient with little or no supervision. Must have experience working tickets in a ticketing system such as Remedy. Must be able to keep up with inventory and maintain an organized inventory room


JoMarie Mercado

Sr. Technical Recruiter - Solutions

Randstad Technologies

3011 Internet Blvd, Ste 300

Frisco, TX 75034

T: 817-615-9878

M: 817-223-4260

[email protected]



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Desktop Support Analyst

Randstad Technologies
Frisco, TX 75033

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Randstad Technologies
Frisco, TX

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