20 days old
2017-11-012017-11-29

Desktop Support Analyst - East Side NYC

New York, NY 10009
  • Job Code
    585531

Desktop Support Analyst, responsible for 2nd level support providing on-site troubleshooting, problem diagnosis and resolution and general technical support. Primary location would be 4 Irving Place, but assignment may require traveling to other locations. Provide technical support including installation, deployment and maintenance of company PC, laptops and LAN hardware, software, scanner, printer problems and various peripherals including air card and iPhones.


When not helping local staff, there will be administrative work that will need to be maintained. Monitor and take action on Policed Reports generated by Microsoft SCCM, which feeds our Tech Support Dashboard.


Primary assignment will be handling of PC Inventory. Will assist in managing and tracking inventory. Evaluating and tracking current inventory processes.


Information Technology, seeks a highly motivated individual to join its Technology Support group as a System Analyst working in a Desktop Support environment out of our 1750 East 16th Street location. A Bachelor's degree related to Computer Science or Information Systems with a minimum of one-year work experience in related fields, or a High School Diploma/G.E.D. with a minimum of 4 years of work experience is required. Knowledge and experience working with Microsoft desktop/laptop systems, Windows 7, 8 & 10 and Microsoft Office Suite 2010 and higher required. Excellent experience in support and troubleshooting in a Desktop Support environment with knowledge of local area networking, copper and fiber wiring and network switches and routers is required. In addition a general understanding of wireless technology and mobile computing devices is also required. Strong analytical, oral and written communication skills required for customer interaction, problem description and problem solving. The position requires good customer service skills, due to significant contact with our users. The candidate must have the ability to handle multiple assignments with changing priorities while still meeting deadlines. Ability to learn new technology as required for the job using documentation and other available resources. Skills & Requirements


The following are not required for this position but would be considered as a valuable asset in a potential candidate.


Must have a valid driver's license and be able and willing to travel throughout the Con Edison service territory as needed. Must have a car and be willing to use it as needed.


Must be able to lift at least 50 lbs. and be capable of bending and kneeling in order to install computer equipment in tight spots.

Categories

  • Information Technology

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Desktop Support Analyst - East Side NYC

Randstad Technologies
New York, NY 10009

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Desktop Support Analyst - East Side NYC

Randstad Technologies
New York, NY
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