12 days old
2017-11-092017-12-07

Desktop Support Analyst

Cranbury, NJ 08512
  • Job Code
    586929

Our client has an six month contract role for a Level One Desktop Support Analyst.


This position works within the infrastructure team responsible for the corporate enterprise environment. The IT Client Support Analyst I will provide level 1 technical support to end users on various technical issues and problems relating to telephone, mobility, computer hardware, software and peripherals. The IT Support Analyst must have excellent problem-solving skills to diagnose and resolve complex problem, or when appropriate, escalate them to appropriate IT staff member.


Principle Duties & Responsibilities


The position will support multiple platforms including desktops, laptops, telephony, mobile devices and videoconferencing equipment. This position may require independent work, sharing information and assisting others as needed.


Service Desk


- Respond to IT service desk calls


- Provide level one support on calls for computer hardware/software problems and telephone problems


- Refer help calls to appropriate IT


- Enter all calls into Help Desk system, and update call status as it changes


- Act as visible point of contact for customer support


IT Department


- Configure new computer and laptops according to corporate specification


- Assist colleagues with various IT related projects as needed


IT Projects as needed

Categories

  • Information Technology

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Desktop Support Analyst

Randstad Technologies
Cranbury, NJ 08512

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Desktop Support Analyst

Randstad Technologies
Cranbury, NJ
US

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