19 days old

Desktop Support / Active Directory Admin

Herndon, VA 20171
  • Job Code
    574977
  • Payrate
    $30 To $35

Duties and Responsibilities:


Provide timely and effective on-demand Tier I & Tier II IT support for all client sites and remote users by utilizing various software applications for problem tracking, diagnosis and resolution (hardware, software, virus/malware related, etc.)


Provide hardware and software testing, validation, deployment and support solution of desktop/laptop hardware and software imaging team


Serve as in-house technical liaison with third party vendors, as required, for troubleshooting and repair. Follow up to ensure issue has been resolved


Provide IT project support and/or leadership on IT special projects as assigned


Provide timely and effective on-boarding set-up to include: user and computer account creation, computer imagining, application installation, ordering services (VPN, Passwords, Conference Service, Calling Cards, VoIP phones, mobile phones and mobile devices) and physical deployment of IT provided hardware


Out process equipment and services of terminated client personnel and contractors to include: disabling accounts, services and collecting company equipment and sanitizing equipment for archive and/or reallocation


Disposition and process IT provided services (VPN access, specific resource access through group membership, email, phone service, etc.)


Maintain centralized printers to include: changing cartridges, trouble shoot for minor repairs and coordinate service for major repairs


Monitor and maintain logs of IT equipment for end user checkout


Maintain IT supported conference rooms to include monitoring and maintenance of Audio/Visual equipment


Assign and maintain client passwords for end user log-on and managed domain access


Based on established cost guidelines, determine whether to repair or replace computers


Research and share industry trends, developments and new technologies with the IT team as required


Skills and Knowledge:



  • Proficient in Microsoft software applications and other software applications as required, including Microsoft SharePoint
  • Proficient in end user PC hardware troubleshooting


Minimum Education and Experience:



  • Associate's degree in Computer Science or technology related field and 6-8 years of relevant experience or an equivalent combination of education, skills, and experience


Additional Desired Skills:



  • Preferred certifications may include: CompTIA A+, MS Desktop Support Specialist, MSTIP: Windows 7

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Support / Active Directory Admin

Randstad Technologies
Herndon, VA 20171

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Desktop Support / Active Directory Admin

Randstad Technologies
Herndon, VA
US

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