12 days old

Desktop Manager

Independence, OH 44131
  • Job Code
  • Payrate
    $75,000 To $95,000

The System Support Manager manages the support and maintenance of all desktop, laptop, printers, and tablets used in some form of application in the restaurants, support center, and field. They develop and implement Project Plans as needed for major technological initiatives. The support that this manager provides for Desktops, Tablets and Printers will include the ability to manage appropriate response to customer issues, escalating issues to the appropriate manufacturer of equipment, and utilizing warranty exchanges if possible. This individual will also be responsible to lead, train, manage, review and develop multiple members of the desktop support team.

  • Provide support for all Laptops, Tablets and Desktops for support center and fields support users.
  • Coordinate, and track all windows updates for all laptops and desktops.
  • First level antivirus troubleshooting.
  • Familiarity with ticketing, inventory, software packaging.
  • Provide support printer support for local and field users
  • Update third party software and licensing
  • Knowledge of scripting
  • Knowledge of CCTV technology a plus.
  • Coordinate resources as Project Leader to implement hardware and software projects.
  • Report status to Senior Director/Management
  • Create/maintain necessary documents for PCI Compliance
  • 24 x 7 pager for two week increments.
  • Must be available for travel outside of state. Travel will be minimal.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Manager

Randstad Technologies
Independence, OH 44131

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Randstad Technologies
Independence, OH

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