14 days old

Desktop Engineer

King of Prussia, PA 19406
  • Job Code


Under the general supervision of the IT Manager, provide technical software, hardware, and network problem resolution to all Offices (SSO) by performing problem diagnosis, guiding users through step-by-step solutions, and clearly communicating technical solutions in a user-friendly, professional manner.


  • Identifies, diagnoses, and resolves Level I problems for users of SSO approved personal computers (Desktops, Laptops, Tablets, and Smart Phones) and the Internet.

  • Provides a high level of service by troubleshooting database issues over the phone or in person for the Global Edge product.

  • Responsible for the on-time setup and deployment of desktops, laptops, tablets, and smart phones.

  • Diagnoses and resolves end-user PC hardware problems, e-mail, Internet, remote desktop dial-in, and local-area network access problems.

  • Must be able to multitask, and provide good customer service in person, over the phone, and through emails.


  • Proficiency in Microsoft Windows, Microsoft Office, Printers, Scanners, Tablets, and Smart Phones

  • A+ and MSCE Certification preferred

  • Intermediate knowledge of databases and networking

  • Proven ability to effectively manage multiple priorities and meet deadlines

  • Evidence of flexibility and problem-solving skills

  • Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment

  • 3+ Years applicable experience

  • Technical School Certificate or Degree required

Job details

Technical School Certification


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Engineer

Randstad Technologies
King of Prussia, PA 19406

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Randstad Technologies
King of Prussia, PA

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