14 days old

Desktop Engineer

King of Prussia, PA 19406
  • Job Code
    574756

Description


Under the general supervision of the IT Manager, provide technical software, hardware, and network problem resolution to all Offices (SSO) by performing problem diagnosis, guiding users through step-by-step solutions, and clearly communicating technical solutions in a user-friendly, professional manner.


Responsibilities



  • Identifies, diagnoses, and resolves Level I problems for users of SSO approved personal computers (Desktops, Laptops, Tablets, and Smart Phones) and the Internet.



  • Provides a high level of service by troubleshooting database issues over the phone or in person for the Global Edge product.



  • Responsible for the on-time setup and deployment of desktops, laptops, tablets, and smart phones.



  • Diagnoses and resolves end-user PC hardware problems, e-mail, Internet, remote desktop dial-in, and local-area network access problems.



  • Must be able to multitask, and provide good customer service in person, over the phone, and through emails.


Requirements



  • Proficiency in Microsoft Windows, Microsoft Office, Printers, Scanners, Tablets, and Smart Phones



  • A+ and MSCE Certification preferred



  • Intermediate knowledge of databases and networking



  • Proven ability to effectively manage multiple priorities and meet deadlines



  • Evidence of flexibility and problem-solving skills



  • Demonstrated ability to excel both independently and as a team member in a lively, collaborative environment



  • 3+ Years applicable experience



  • Technical School Certificate or Degree required


Job details


Technical School Certification

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Engineer

Randstad Technologies
King of Prussia, PA 19406

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Randstad Technologies
King of Prussia, PA
US

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