11 days old
2018-07-122018-08-09
  • Job Code
    632679
job summary:

Description:

  • Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
  • Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
  • Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
  • Error is readily ascertainable by the supervisor and can be corrected.
  • Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
  • Must possess basic desktop hardware knowledge, proficient use of Microsoft

Role:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.
  • Ensures work is performed in accordance to company policies, standards, and procedures.
  • Assists with installing and de-installing software, PC's and peripherals as required.
 
location: Odessa, Texas
job type: Contract
work hours: 9 to 6
education: Bachelors
 
responsibilities:

Role:

  • Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follows up with customers to assure satisfactory incident closure, updating and closing related call records for work performed.
  • Ensures work is performed in accordance to company policies, standards, and procedures.
  • Assists with installing and de-installing software, PC's and peripherals as required.
 
qualifications:

Description:

  • Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
  • Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
  • Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
  • Error is readily ascertainable by the supervisor and can be corrected.
  • Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
  • Must possess basic desktop hardware knowledge, proficient use of Microsoft
 
skills: Description:

  • Under direct supervision, troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment.
  • Escalates problems not resolved within established service levels.
  • Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed.
  • Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required.
  • Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
  • Error is readily ascertainable by the supervisor and can be corrected.
  • Skills are typically acquired through A+ certification or equivalent work experience and 1 year related experience in desktop support in a Microsoft environment.
  • Must possess basic desktop hardware knowledge, proficient use of Microsoft

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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Desktop Analyst

Randstad Technologies
Odessa, TX 79763

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Desktop Analyst

Randstad Technologies
Odessa, TX
US

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