14 days old
2017-11-092017-12-07

Desktop Administrator

Shreveport, LA 71107
  • Job Code
    587165

Randstad Technologies is seeking an experience Desktop Support Administrator for an opportunity in Shreveport, LA. This person will remediate security vulnerabilities on enterprise workstations remotely and in person. Generate security vulnerability reports, contact users to schedule clean up, track progress via tickets and vulnerability reports.


Job Duties:



  • Assist customers with software installations and other routine requests. Contact users via telephone, email, and in person.
  • Resolve incidents and problems pertaining to workstation, printer, and audio/visual equipment.
  • Administrate miscellaneous IT systems in support of the Desktop Support team.
  • Track tickets within the Service Now ticketing system. Ensure timely resolution of tickets within established SLAs.
  • Document processes and procedures pertaining to vulnerability remediation and other routine tasks.
  • Monitor and remediate security vulnerabilities on workstations via existing IT security tools.
  • Report workstation security compliance.
  • Generate security vulnerability reports.
  • Contact users to perform clean-up activities. Track progress via tickets and vulnerability reports.
  • Monitor ServiceNow ticket queue to ensure timely completion of requests and incidents within established SLA.
  • Assess, prioritize and resolve open service requests. Contact users to assist with Engage Vendor support where appropriate.
  • Escalate issues to IT Support Manager.
  • Assist with overflow of Desktop Support incident response.
  • Respond to Desktop Support incidents as needed.


Requirements:



  • Associate's degree (A.A.) or equivalent from two-year college or technical school preferred or combination of experience and training
  • A+ certification preferred
  • ITIL Foundation certification preferred
  • 2+ years of Desktop Support experience - Workstation, Thin Client, Printer, and other Peripherals
  • Experience supporting MS Office Stack
  • Microsoft System Center Configuration Manager experience is a plus
  • ServiceNow experience is a plus
  • Nexpose/Kenna experience is a plus

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Desktop Administrator

Randstad Technologies
Shreveport, LA 71107

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Desktop Administrator

Randstad Technologies
Shreveport, LA
US

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