15 days old
2018-05-112018-06-08

Deskside Support Technician

Franklin, WI 53132
  • Job Code
    620388
  • Payrate
    $18 To $20

Level 1 Service Desk Analyst - Contract


Job Description:


Our client in Franklin, WI is in need of a Level 1 Service Desk Analyst to supplement their team. This role will last 7+ months.


Required Skills:



  • Minimum 2 years work experience in a customer service or technical support environment
  • Prior experiences with an IT Service Desk or technical call center.
  • Excellent customer and technical support skills and analytical and problem-solving skills.
  • Must be able to communicate technical issues to both technical and non-technical end users.


Desired Skills:



  • B.A. Degree or equivalent



  • Technology Certification(i.e. MCSE)
  • CompTIA A+ certification preferred
  • ITIL v3 Foundation Certification (Service Desk, Problem, Incident Manager Practitioner level) preferred.


Responsibilities:


Our client in Franklin, WI is looking to supplement their team as the needs of the organization are growing.



  • Provide Level 1 and Level 2 Service Desk/Desktop Support for all client technology issues.
  • Provide schedule flexibility to ensure adequate Service Desk staffing between 6am and 6pm daily. Provides local and remote technical support including, but not limited to:
  • Password re-sets and unlock LAN accounts
  • Remote desktop support
  • Install and configure software and hardware on workstations - depends
  • Computer software installation and deployment -
  • Phone and e-mail technical support
  • Diagnose and resolve hardware, systems software, and network problems
  • Incident Management Documentation
  • Monitoring, tracking, and communications throughout the lifecycle of an incident or service request.
  • Classification and initial support
  • Investigation and diagnosis
  • Resolution and recovery
  • Ability to lift/move computers, peripheral equipment and supplies (50Lbs)
  • Domestic travel required (10%)


About Randstad Technologies


Randstad Technologies has been connecting top companies around the globe with the expert talent that drives their success since 1984. We work to ensure that the professionals we deliver have the distinct skills clients are looking for to reach their specific goals. Our deep industry expertise and full-service capabilities-IT Recruitment, Projects, Solutions, and Outsourcing-enable organizations to be agile, productive, and ahead in the field. With our wide network of specialists and flexible solutions, we're always ready to help clients achieve their latest objective-and provide them with what they require to reach the next one.


About Randstad


Randstad is a $22.5 billion global provider of HR services and the second largest staffing organization in the world. From temporary staffing to permanent placement to inhouse, professionals, search & selection, and HR Solutions, Randstad holds top positions around the world and has approximately 31,100 corporate employees working from its nearly 4,700 branches and inhouse locations in 40 countries. Founded in 1960 and headquartered in Diemen, the Netherlands, Randstad Holding nv is listed on the NYSE Euronext Amsterdam (RAND.AS).


Our Contractors


Randstad Technologies contractors have the connections to the best IT and engineering jobs at the finest companies. Through our expanding national network of over 40 business units nationwide, our company has helped thousands of contractors find rewarding IT jobs with businesses ranging from high-tech startups to Fortune 100 corporations. Over 2,500 clients rely on Randstad Technologies to strengthen their competitive positions and each year we continue to add to our growing list of loyal customers.


We offer unparalleled flexibility and career advancement opportunities with challenging IT and Research and Development jobs in virtually every industry. Working with Randstad Technologies allows our consultants the freedom to choose the technologies and markets they want to work with.

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Deskside Support Technician

Randstad Technologies
Franklin, WI 53132

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Randstad Technologies
Franklin, WI
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