7 days old

Deskside Support Tech

Savannah, GA 31401
  • Job Code
    581632

We are looking for a Deskside Support tech to support our client in Carrollton, TX. The right candidate will have 3-5 years of experience and would have good problem solving skills. They would have strong communicationn skills to go along with A+ level experience with deskside support in a fast paced business enviorment.


Desired: A+ Certification.


The General Duties:


* Technician is to ensure that the overall Onsite service is both managed and that SLAs are met.


* The Technician must ensure that customer service / customer satisfaction are maintained. This is achieved by ensuring that the queues managed and that machines are delivered to customers within the agreed timelines.


* General Hardware Troubleshooting and Break/Fix repairs of Laptops, Desktops Troubleshoot and resolve software issues to maintain business continuity


* Perform New hardware upgrades/installs including Data Backup/Migration in a Laptop and Desktop environment


* Managing Objects and User Accounts in Active Directory


* Ability to work independently in managing Customer Service Requests in order to meet Service Level Agreements


* Maintaining a Professional demeanor at all times in providing outstanding Customer Service and Support to our End User Community


Role Requirements:


* High School diploma or GED required


* 2 or more years of experience in a hands-on desk side support role required


* Proficiency in Windows operating systems, Microsoft Office software


* Proficient with PC hardware


* Excellent communication skills required.


* Excellent Administrative skills required


* A+ Certification required


* Lenovo, Dell and HP certifications a plus

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Deskside Support Tech

Randstad Technologies
Savannah, GA 31401

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Deskside Support Tech

Randstad Technologies
Savannah, GA
US

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