15 days old

Design Researcher

Multiple Cities, Multiple
  • Job Code

Thomas J. Watson said it best: Good design is good business. Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
IBM Research is looking to hire a Design Researcher into the Emerging Technology Experiences team. The mission of this team is to prototype, build quickly, and test new technologies, bringing them out of the lab and into the world. This team is comprised of extraordinary developers and designers, who work closely with members of the scientific research community.

As a Design Researcher, you will help provide actionable and meaningful data-driven insights that represent the voice of multiple users. You will collaborate across development, design, and marketing teams to evaluative current and future user research needs that help to improve product definition and drive business goals.

An optimal candidate should be a passionate, curious, and a self-driven team player who has a strong collaboration ethic while working with a global multi-disciplinary team. We are looking for a design researcher who is experienced working in a fast paced environment while applying both generative and evaluative research methods to build understanding and empathy for our users. The candidate will be responsible for adhering to the Design Thinking process, crafting personas, assembling detailed user stories and scenarios, influencing design strategy, conducting stakeholder, and sponsor user interviews.

This is an on-site position is for candidates who must be willing to work from either Cambridge, MA or Yorktown Heights, NY location.

Required Technical and Professional Expertise
  • Develop a well-crafted research plan with clear research objectives.
  • Match research methods to objectives.
  • Setup and run usability and qualitative research and identify the correct participants for recruiting.
  • Assist a higher banded researcher in research plans and set up for exploratory, conceptual and strategic research.
  • Write a usability research screener and discussion guides.
  • Moderate one-on-one basic usability sessions.
  • Help develop a quantitative survey with oversight from a higher banded Design Researcher.
  • Conduct stakeholder and client interviews.
  • Extract insights about user behaviors from web instrumentation tools.
  • Translate user insights into actionable recommendations for the design and development teams.

Preferred Technical and Professional Expertise
  • Experience working within an enterprise organization.
  • Background in working on software product design and development
  • 6+ years of hands-on experience

About Business Unit
With more than 3,000 researchers in 12 labs located across six continents, IBM Research brings together hundreds of researchers who possess unparalleled industry expertise to address some of the world's most challenging problems. Join us as we do pioneering work in areas such as cognitive computing, augmented intelligence, quantum computing, and blockchain, to name a few.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-11-21 Expires: 2019-12-21

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