26 days old

Design Lead - UX

  • Job Code

Thomas J. Watson said it best: Good design is good business. Visualization is critical to discovering data-driven insights and effectively communicating that knowledge to others. Designers at IBM work to create experiences that work together, work the same, and work for our clients. Does the thought of creating the platform at the heart of solutions like Watson, Blockchain, IoT, and Security excite you? If so, read on!

Your Role and Responsibilities
About IBM iX

We think bigger than an agency and more creatively than a consultancy with the power to integrate the whole system. We are IBM iX 2014 and 2015 Advertising Ages largest digital agency network in the world, leader in Gartners 2018 Magic Quadrant for Global Digital Marketing Agencies and rated by IDC as Leader in Digital Strategy in Asia Pacific.
We are renegades and realists who blend strategy, technology and creativity to tackle every client challenge. We imagine the businesses that will shape tomorrows world and help our clients make them real. We uncover insights from data that others cant see and deliver progressive ideas through the use of IBM Design Thinking. We ground every strategy with a focus on delivering the ultimate experience for customers, for employees, for shareholders. Everything we do drives measurable impact at scale. For more information, visit

IBM iX is looking to hire an individual who can lead the design effort of an Agile squad, stationed in Singapore. We are looking for a self-motivated individual who is passionate about Digital engagement and want to learn new skills, work in multidisciplinary teams, and deliver excellent quality solutions to leading companies. The work iX delivers ranges from mobile services to Web, interactive kiosks, wearables, service design and digital interfaces embedded in physical environments and objects.

Job Description

As a Design Lead in a major account, you are part of the design leadership within IBM iX Singapore and the ASEAN region. You are comfortable engaging with client stakeholders, strategists, designers and technology teams to workshop and define future digital experiences. You contribute your ideas and your deep insights of human behaviour, experience design, usability, digital product, etc. and can guide clients to adopt more scalable approaches to design through design systems. You are comfortable in a highly agile and iterative environment where you translate business concepts into journeys, screen flows and interactions. You will be leading a team of talented UX designers, UI designers and Interaction designers and inspire them to turn ideas into engaging and intuitively usable interactive experience concepts for omni-channel digital products and services.

This role will utilize a high-level analytical ability and creativity to address ambiguous, large, complex/new problems and projects and apply IBM Design thinking to determine priority, scope and relationships of existing and proposed solutions. Candidates in this role will lead discussions and presentations for both working and delivery purposes and effectively communicate process on all engagements and have measurable successful deliveries. A significant level of user and stakeholder interaction is required across ASEAN and will require significant travel across ASEAN.

This role requires Subject Matter Expertise (SME) in the following capabilities:
  • Design Thinking and human-centric problem-solving.
  • User Experience, Service Design, Design Systems, Design Ops
  • Create visually compelling representations of the solution's high-level interaction, navigation, and organization design (i.e., concept models).
  • Develop visual representations of the organizational structure, hierarchy, and relationships of screens in a site (i.e., site maps).
  • Develop visual representations of the interactions between the user and the functional modules in the solution.
  • Deep knowledge surrounding customer segments and behaviors across multiple industries.
  • Conduct and analyze C-level stakeholder interviews to understand key success factors for a project or pursuit Customer segments and behaviors across multiple industries.
  • Leading and organizing a team of user experience and visual designers across multiple locations.
  • Practical experience of delivery, including running cross-functional squads, overseeing creation of new design direction and/or development and implementation of design processes.

The role also involves
  • Provide best practices knowledge in the creative and design field, i.e. experience design, service design, digital products, etc.
  • Knowledge of state of the art and emerging digital design trends, and how new technologies impact these trends.
  • Systems thinking, the ability to structure and iterate abstract ideas into practical, logical and scalable solutions that is aligned with the overall Experience Strategy.
  • Extensive travel across ASEAN region.

Required Technical and Professional Expertise
Minimum of 8 years experience in digital agency / consulting agency,
At least 3 years experience in Axure, Omnigraffle, Sketch, InVision or similar
At least 3 years experience in professional business communications, including oral presentations, written documents, executive presentation
Bachelors degree in a design-related discipline.
Consultative mindset and thorough understanding of Asian markets/industries, brands, consumers and trends.

Preferred Technical and Professional Expertise

About Business Unit
IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.



  • Computers Software and Hardware
Posted: 2019-12-26 Expires: 2020-01-25

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