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Deputy Chief Information Officer - Aviation


Phoenix, Arizona 85003
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Full Time
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Job Details

The city of Phoenix’s Information Technology Services Department seeks an experienced, business-oriented and highly strategic visionary leader to fill the position of Deputy Chief Information Officer at Phoenix Sky Harbor International Airport - America’s Friendliest Airport.


This position will be reporting to the Assistant CIO, and will be an integral member of the CIO’s leadership team, while working in partnership with Aviation Leadership to deliver innovative technology solutions.


The ideal candidate must be a business oriented strategic partner, who promotes innovative and entrepreneurial thinking that enhances the airport customers’ experience, and increases positive interactions with airport-based businesses and partners citywide. This position will manage a budget of $18 million and oversee a staff of more than 70 technology professionals and support positions. The Deputy will manage the airport’s critical systems in support of Aviation Department operations at PHX Sky Harbor and other general aviation airports managed by the department.


Serving more than 45 million passengers per year, PHX Sky Harbor is already one of the country’s largest and busiest commercial airports – and it is currently amidst a multi-million dollar expansion effort. With more large-scale, complex, and exciting expansion projects on the horizon, the ideal candidate must have a desire and a successful track record of transforming large-scale business operations. During high-profile projects, the DCIO’s role will be at the forefront, communicating to stakeholders and leaders the projects’ progress, working alongside city and regional partners, and collaborating with contractors, vendors and airport leaders to ensure that every technology investment is aligned with the vision and goals of PHX Sky Harbor and of the city of Phoenix. A candidate with a business-oriented mindset that can demonstrate an ability to find ways to increase airport revenues is a plus.


The Information Technology Services Department prides itself for being an IT leader having received the CIO-100 award six times, and most recently, the 2016 Digital Cities Award.




Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. 




During the online application process, please be advised that you will need to provide responses to the following open-ended questions (the system allows copying/pasting into the answer fields):




  • List related job titles and employers of current/previous jobs.
  • List your highest level of education (degree and major) and any related professional certificatons you possess.
  • In approximately 100 words or fewer, list your experience with information systems in an airport or similar environment (such as stadiums, shopping malls, airlines, or transit systems).
  • In approximately 100 words or fewer, indicate the number of users (or size of workforces) you have supported as a technology professional or manager, including the primary IT functions or services you provided.
  • Size of staff supervised (total, both direct and indirect reports) - In your most recent (or most related positions), indicate the number and titles of employees you have supervised on an ongoing basis, including your title and employer. Include both direct and indirect staff in your totals.  If over 10 employees you may summarize types of staff, such as "Administrative Director - ACME Services - total of 30 staff including 3 Managers (direct reports), 3 assistant managers, 20 professional staff, 4 admin support".




Only online applications are accepted for this position. The results of the resume screening process will be sent to your primary email address.


  • Five years of responsible experience in the information technology field, such as data center management, telecommunications, data networking, business application support, enterprise systems support, enterprise service delivery management, GIS, enterprise security, web-based technologies, project management, and strategic planning.
  • Two years of experience supervising professional and technical staff.
  • A Bachelor's degree in Business or Public Administration, Computer Science, or a related field.
  • An equivalent combination of relevant experience and education may be considered.
  • May be required to meet the polygraph and background standards that are appropriate to non-sworn positions. The general factors for disqualification are listed at:



A well-qualified candidate will possess the job requirements listed above, plus experience in:

  • Experience supporting information systems in an airport or similar environment
  • Leadership skills including critical thinking, judgement, and collaboration
  • Aviation-based technical security, including badge access systems
  • Enterprise Resource Planning (ERP) application support
  • GIS
  • Web-based technologies
  • Business application support
  • Application development lifecycle
  • Parking systems support
  • Technical infrastructure support
  • Project management and leadership of technical teams
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