13 days old

Data Operations Lead

Rolling Meadows, IL 60008
  • Job Code

Data Operations Lead to add to our Data Operations & Support Team. This role assumes responsibility for assuring information and managing risks related to the use, processing, storage, and transmission of information or data and the systems and processes used for those purposes. As a leader within the Data Operations organization you will develop, maintain and support processes and services that are provisioned by IT to internal and external clients. You will become one of our experts on various aspects of claim data, and will interface closely with developers, business teams, and operations staff. As part of a broader team, you will play a critical role in supporting the continuous improvement of the products and services we provide to our clients.

Working closely with internal stakeholders, we process and analyze external client data files through the use of various technologies. A typical day involves feed and load confirmations, data investigations, writing SQL for research, quality assurance, working directly with business customers on questions related to data inconsistencies. The Data Operations Lead will work closely with cross departmental teams and subject matter experts to meet departmental deliverables.

Duties and Responsibilities

The Data Operations Lead is responsible for the oversight, execution, and remediation GB client data feeds, loading and reconciliation relevant applications. Additional duties include:

  • Monitor and troubleshoot data related issues involving pertinent GB applications
  • Problem / conflict resolution
  • Researching issues reported by clients, product team or account management regarding data file transmission or routing of data files
  • Providing direction and guidance to offshore Support Team; serving as first source of issue escalations for the Support Team
  • Collaborating with subject matter experts within business and IT organization to resolve current issues and implement process improvements

Qualifications and Skills

Candidate must have strong analytical skills and an understanding of system databases, data elements, and application software solutions to maximize data gathering and data analysis. Good communication skills and the ability to handle a variety of responsibilities under pressure are key requirements for this role.

  • Monitor daily workflows and escalate relevant issues to sponsor, act as backup supervisor for all daily workflow issues
  • Ensure all daily workflows are covered adequately based upon daily volumes
  • Ensure daily output standards for quality and timelines are met.
  • Demonstrated capability to lead resources and develop staff, assist in defining team objectives, and provide subject matter expertise
  • Bachelor's Degree in Mathematics or Computer Engineering
  • 4+ years of experience working with large data sets in a production environment
  • Ability to translate data into meaningful information in report or presentation formats
  • Experience with SQL, and proficiency with complex queries
  • Programming Skills: This role requires an understanding of programming logic, although no experience with a specific programming language is required. Familiarity with SQL will be an important part of the data analyst role.
  • Experience with RMIS applications, Property Casualty Insurance and claims data would be very beneficial
  • Analytical thinking with a proven ability to solve complex, technical problems
  • Ability to collaborate effectively and work as part of a team
  • Attention to Detail: The conclusions drawn from this data analysis will drive critical departmental initiatives. Accuracy and attention to detail are paramount.
  • Excellent organizational skills


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Data Operations Lead

Randstad Technologies
Rolling Meadows, IL 60008

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Randstad Technologies
Rolling Meadows, IL

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