20 days old
2018-01-022018-01-30

Customer Support Tech Associate- Bloomfield, CT

Bloomfield, CT 06002
  • Job Code
    592278
  • Payrate
    $14 To $21

Work with a technical staff of five in Bloomfield, CT location. Provide excellent customer support for all technology products and services. Resolve issues within a specified timeframe per our SLA's (Service Level Agreement). Refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process, ensure resolution is achieved.



Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment. Present a positive, customer-focused image. Must be able to provide high level summaries to supervisor when required during an incident situation and or project updates. Escalates to or consults with senior staff when solution is unclear. Reports problems with procedures and makes suggestions for improvements. Receives direct supervision.


Understands Customer Satisfaction is key to the overall success of the first Technology Solution Zone! Present a positive, customer-focused image.



Skills:

***Friendly, customer service driven mindset is the most important skill for this role




  • Requires good analytical and communication skills, sound judgment, and the ability to work effectively with client and IT staff.
  • Understands customer's issues and demonstrates real concern.
  • Customer centricity is a must.
  • Establishes credibility quickly by following up and taking initiative.
  • Defines problems quickly and follows up on all open tickets/issues within specified timeframe.
  • Demonstrates creativity in generating solutions.
  • Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result.
  • Must be able to multi-task and handle all LOB skills.

Education:

Associate degree in Computer Science or a related discipline and up to two years of experience in IT or an equivalent combination of education and work experience. Must have excellent oral, written and communication skills.



Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Customer Support Tech Associate- Bloomfield, CT

Randstad Technologies
Bloomfield, CT 06002

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Customer Support Tech Associate- Bloomfield, CT

Randstad Technologies
Bloomfield, CT
US

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