13 days old

Customer Support Specialist

Southfield, MI 48034
  • Job Code
    579813
  • Payrate
    $15 To $16

Customer Support Specialist


The Customer Support Specialist's major responsibility is to provide technical support to our current customer base. This position is critical to our success as a Customer Support team, as they are the "face" of the company. The ideal candidate will be pleasant, engaging, able to think on their feet, and love servicing our customers. Our company is growing rapidly, and this is a position of growth.


Responsibilities:


Work together with Customer Support Team to manage the flow of communication and inquiries from our customer base utilizing our customer management software


Handle in-bound inquiries from customers, both via telephone and email


Provide first/second tier technical support (password resets, website help, etc)


Work with field sales team, billing, and compliance departments as needed


Work with customer onboarding team to balance flexible workloads


May include occasional after-hours support


Requirements:


2 years of experience in a customer service function strongly preferred


Excellent communication and customer service skills, both written and oral


Highly organized and high attention to detail


Flexible, highly accountable, and effective under pressure in a fast-paced environment


Strong ability to work well in a team environment


***Work hours are 9:00 AM to 6:00 PM or 10:00 AM to 7:00 PM.

Categories

  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Customer Support Specialist

Randstad Technologies
Southfield, MI 48034

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Customer Support Specialist

Randstad Technologies
Southfield, MI
US

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