20 days old

Customer Support, License Management

Chicago, IL 60661
  • Job Code

Essential Duties and Responsibilities:

  • Interacts with team members and managers to maintain professional standards and develop knowledge regarding company/organization policies, processes, products, etc.
  • Makes regular use of SharePoint to ensure that their knowledge is complete and up to date on the products and processes on which they have been trained
  • Manages workload effectively using the documented team's processes to ensure successful completion of tasks.
  • Aims to achieve identified metric on weekly, monthly and quarterly basis.
  • Provides accurate feedback of work and any incidents arising that should be brought to a Manager or Colleague's attention.
  • Continuously develops knowledge required to complete assigned tasks.


  • Conducts research to determine customers' licenseinformation, supporting other client (LMO and non-LMO) teams by preparing and providing data and information to these teams.
  • Perform initial screening of customers to establish sufficient license information for audit.
  • Focuses on developing knowledge of CA SSC processes for at least 3-4 specific products and the tools used to analyze them.
  • Provides pertinent company data as required in the assigned customer HEAT profile when required.
  • Research history of customers' company. Consults with trainer and/or manager for complex situations.
  • Locates, reads and reviews software license contracts to find the relevant information.
  • Extracts all relevant data and any addenda to the contracts.
  • Consults with manager about contracts which may be linked by organization, country or product.
  • Contribute to maintaining the integrity of data stored on in-house systems and databases.
  • Responds to queries on licensing terms & conditions under supervision
  • On an ad hoc basis provides coworkers with licensed user numbers, product information, licensing terms and conditions, and other audit related information on customers they have prepared initially.
  • Replies promptly and accurately to requests, making sure that the information is then entered into relevant and applicable systems.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Customer Support, License Management

Randstad Technologies
Chicago, IL 60661

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Customer Support, License Management

Randstad Technologies
Chicago, IL

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