11 days old

Customer Support Engineer

San Jose, CA 95134
  • Job Code
  • Payrate
    $30 To $40

The ideal candidate will be self-driven and will have expertise in Routing Protocols and Datacenter Technologies (OTV, FabricPath, VPC), as well as customer support experience.

Educational & Preferred Background

Required Qualifications:

? Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering, or related field and 5 years of post-baccalaureate, progressive experience in job offered or related occupation OR Master's or foreign degree equivalent in Computer Engineering, Electrical Engineering, Computer Science, or related field and 1 year of progressive experience in job offered or related occupation.

? Determines methods and procedures on new assignments. The person may be required to provide guidance to lower level engineers.

? Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products.

? Demonstrated networking experience including TCP/IP and Routing Protocols.

? Troubleshooting experience using finisar, wireshark, or other protocol analyzer.

? Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE

- Prior customer support experience is preferred.

Minimum Qualifications

The successful candidate should have the following experience, skills and capabilities:

? Working knowledge of Networking, products and protocols

? Strong analytical and troubleshooting skills

? Proven crisis management skills and ability to handle critical customer issues/problems

? Able to determine problems and deliver known solutions with a high level of customer satisfaction

? Ability to determine root cause and resolution for previously unknown problems

? Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors

-Successful at exercising judgment within defined procedures to determine appropriate action

-Good verbal and written communication skills

-Ability to work effectively with and provide guidance to other members of the work group

-Promotes and solicits ideas within TAC team(s)

Role & Responsibilities

Customer Support Engineer position for the Data Center Routing & Switching team having the following responsibilities:

? Provides second/third level technical support for Routing Protocols - EIGRP, OSPF, BGP and other technologies - MPLS, IP Multicast, etc. Product knowledge of Nexus 9K, Nexus 7K, 3K, 4K and 5K/2K suite of switches (both hardware and software) will be a plus.

? Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity

? Provides technology/product training and intellectual property material as required

? Effectively utilizes moderate to complex lab setups to recreate and solve problems

? Submits complete and correct Defect reports in area of expertise

-Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level

-Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments


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Customer Support Engineer

Randstad Technologies
San Jose, CA 95134

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