8 days old
2017-11-132017-12-11

Customer Support Engineer- RTP, NC

Durham, NC 27709
  • Job Code
    587441
  • Payrate
    $40 To $50

Role & Responsibilities:


- Provide level 3 technical support for Cisco Catalyst Switching products


- Analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks


- Build moderate-to-complex lab setups to duplicate and solve customer problems


- Develop and deliver technical trainings to global delivery partners and other TAC teams


- Work with software engineering to improve product quality by filing software defects and testing fixes


Minimum Qualifications:


- BS/BA degree required


- 4+ years related experience


- Working knowledge of layer 2 / layer 3 protocols and technologies including:


Spanning Tree


DHCP


Multicast


QoS


VLAN and VTP


Etherchannel


VSS


SPAN / RSPAN


- Experience troubleshooting network or application performance issues


- Ability to communicate effectively both verbally and in writing


Desired Skills


- Software scripting (Python, Perl, JavaScript)


- Hands-on experience with Cisco Catalyst Switches (6800, 6500, C4500, C3850/3650)


- Cisco Express Forwarding (CEF)


- Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),


- Customer Support experience is preferred


- Cisco Certifications: CCIE, CCNP

Categories

  • Information Technology

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Customer Support Engineer- RTP, NC

Randstad Technologies
Durham, NC 27709

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Customer Support Engineer- RTP, NC

Randstad Technologies
Durham, NC
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