19 days old

Customer Support Engineer- Richardson, TX

Richardson, TX 75080
  • Job Code
  • Payrate
    $40 To $50

Determine methods and procedures for solving complex technical issues encompassing hardware, software and networking.

Function as technical lead for large customer accounts with multiple concurrent technical issues.

Formulate technical action plans for analyzing and resolving end-to-end solutions.

Generate clear and concise documentation in the form of case notes, technical tips and white papers.

Works on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills.

Provide systems/product training.

Provide guidance & leadership to less experienced engineers.

Acts as a focal point for large account Contact Center/UCC/IPCC problem resolution.

Provides support on a world-wide basis.

Required Skills:

2+ years Administrator level knowledge of either Microsoft Windows or Unix

2+ years working knowledge of Networking industry, products and protocols

2+ years of IP Networking experience

2+ years Microsoft SQL server

2+ years Microsoft Operating System troubleshooting

2+ years Microsoft Networking design and implementation

2+ years Microsoft Operating System security modeling/design, implementation and troubleshooting

2+ years of Voice experience

2+ years dealing with Voice Solutions

Desired Skills:

General IP Contact Center

ICM (Intelligent Contact Manager)

Ability to communicate effectively both verbally and in writing

Database experience (Oracle, SQL, Sybase)

Working with cross-functional team

Ability to determine problems and deliver known solutions

Presentation skills

Ability to work effectively with and provide guidance to other members of the work group

CCNA or higher networking certification

Previous Customer Support experience

Cisco IPT related products: CallManager, Unity, UCC/IPCC, Voice Gateways, etc...

Microsoft Active Directory

Microsoft Exchange


  • Information Technology

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Customer Support Engineer- Richardson, TX

Randstad Technologies
Richardson, TX 75080

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Customer Support Engineer- Richardson, TX

Randstad Technologies
Richardson, TX

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