22 days old

Customer Support Engineer- Richardson, TX

Richardson, TX 75080
  • Job Code
  • Payrate
    $38 To $48

We are looking for Optical and IP Customer Support Engineer and the following responsibilities include:

-- Provide second/third level technical support for Optical and Data/IP technologies to customers, partners, account teams, and other TAC engineers

-- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity

-- Act as a technical expert and provide support on a world-wide basis

-- Work on problems of diverse scope where analysis requires evaluation of identifiable factors

-- Provide technology/product/troubleshooting training and intellectual property material as required

-- Act as focal point for large account network problem resolution

-- Effectively utilize moderate to complex lab setups to recreate and solve problems

-- Submit complete and correct defect reports in area of expertise

-- Interact across TAC teams and development teams at peer level

-- Receive minimal supervision, no instruction on routine work, and general instruction on new assignments

-- Report to Manager, Technical Support

Minimum Qualifications

-- 2+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc)

-- 2+ years working knowledge of Networking industry, products and protocols

-- Strong analytical and troubleshooting skills


-- BS in CS or EE or equivalent, or 4-7 years experience related to the position

Desired - Spanish or Portuguese speaker


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Customer Support Engineer- Richardson, TX

Randstad Technologies
Richardson, TX 75080

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Customer Support Engineer- Richardson, TX

Randstad Technologies
Richardson, TX

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