5 days old

Customer Success Technician

Kansas City, MO 64105
  • Job Code

We are looking for a talented, driven professional to assist our Customer Success department in mid-level customer support and highly technical customer satisfaction. The goal is to drive support service that optimizes customer usage experience and maximizes customer satisfaction. Candidates will be able to troubleshoot and fix problems users experience during setup and everyday use of the organization's products.

Roles and Responsibilities

  • Provide technical assistance and support for incoming queries and issues related to the products.
  • Answer Tier 1 customer support calls, chats and emails when necessary.
  • Answer Tier 2 customer support calls, chats and emails.
  • Create support tickets and document resolution steps.
  • Reply to escalated Tier 1 customer support tickets and resolve customer's problems.
  • Work with engineering team to resolve problems and escalate tickets to engineering as needed. Maintain and update the product's knowledge base.
  • Assist customers and their vendors with installing and configuring various hardware or software to provide the optimal experience.
  • Work with sales team to assist with technical sales calls when necessary.
  • Diagnose errors and technical problems and determine proper solutions.
  • Help build and maintain support software and utilities for products when necessary.

Skills / Job Requirements:

  • Degree in Computer Science or related technical field (or equivalent work experience).
  • Experience in Customer Service
  • Ability to troubleshoot, test, repair and service technical equipment.
  • Experience debugging networking and WiFi issues.
  • Familiar with networking technologies in Windows, MacOS and Linux.
  • Familiar with enterprise networking equipment.
  • Experience with Linux command line interface.
  • Experience documenting technical knowledge in laymen's terms..


  • Customer Service
  • Engineering
  • Sales / Business Development

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Customer Success Technician

Randstad Technologies
Kansas City, MO 64105

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Customer Success Technician

Randstad Technologies
Kansas City, MO

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