3 days old
2018-07-112018-08-10

Customer Service Specialist - Sales Support / Driver (10am-6pm Shift)

Northborough, MA
  • Job Code
    18-04233

Job Details

Job Title
Customer Service Specialist - Sales Support / Driver (10am-6pm Shift)
Description

POSITION PROFILE

Hours for this position will be Monday through Friday from 10am-6pm.

Primary Objective/Scope: The Service Support Representative (SSR) supports LDS Account Managers through the pick-up and delivery of work to the client office. The SSR assesses each project for deadline, price and client expectations and ensures client satisfaction. The SSR completes the administrative sales process including obtaining a customer signature for all invoiced work.

JOB DUTIES AND RESPONSIBILITIES

  • Delivers messages, telegrams, documents, packages, and other items to business establishments, other LDS locations and private homes as directed by management.
  • Travels to delivery site on foot or by bicycle, motorcycle, automobile or public conveyance.
  • Performs pick-up and delivery of jobs by accurately following a map and/or written instructions
  • Responsible for meeting deadlines by following a standard set of procedures for delivering completed jobs to clients promptly, safely and according to their instructions.
  • Prevents delivery errors by maintaining a safe, clean and orderly work environment
  • Keeps log of items received and delivered.
  • Obtains receipts, signed invoices or other form of payment for articles delivered
  • Complies with reporting requirements by completing all paperwork in a timely, accurate and legible manner (ex. completes all delivery receipts quickly).
  • Responsible for recording client request through the creation of job tickets and recording of audiotapes detailing client instructions.
  • Completes all paperwork in a timely, accurate and legible manner
  • May accept new work from customers when delivering completed work
  • Checks completed work for accuracy and compliance with customer requirements prior to delivery
  • Performs hands-on job review with customer upon delivery to ensure satisfaction
  • Troubleshoots problems by communicating effectively and promptly to manager
  • Responsible for maintaining compliance with state and company standards by operating a vehicle in a safe and lawful manner and following company guidelines in the event of an accident and/or injury.
  • Services vehicle driven, such as checking fluid levels and replenishing fuel
  • Presents professional appearance to clients by dressing in professional attire according to company standards
  • Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

  • Requires high school diploma; four-year college degree or equivalent experience preferred
  • Experience with inside or outside sales support preferred
  • Previous experience working in a team environment required.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Shift
1st
City
Northborough
State
MA
Req Number
18-04233

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Our mission is to imagine change, to create something different, something better — to deliver smarter ways to work. For nearly 80 years we've been transforming the way people work with breakthrough technologies, products and solutions that help businesses grow. And with our drive for innovation, creativity and ingenuity, we'll continue to help you create a blueprint for success.

We inspire our employees to think, create and imagine.

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Customer Service Specialist - Sales Support / Driver (10am-6pm Shift)

Ricoh USA
Northborough, MA

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Customer Service Specialist - Sales Support / Driver (10am-6pm Shift)

Ricoh USA
Northborough, MA

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