9 days old
2017-12-012018-01-07

Customer Service Representative

Hong Kong, Hong Kong Island
  • Job Code
    16375BR-1
The Correspondent Banking team is looking for a passionate caliber to work in a dynamic and fast-pace environment to support our rapid growth. This job will provide an opportunity in developing professional customer service skills, with an elementary exposure on AML (Anti-Money Laundry)/OFAC (Office of Foreign Assets Control) related transaction issues.

Job Description:
  • Responsible for payment investigation and enquiries handling from FI (Financial Institution) customers
  • Liaise and interact with international working partners
  • Provide trouble-shooting solutions for internal and external customers on financial products and services
  • Process, research and resolve routine to moderately complex transaction issues
  • Duties may also include: account maintenance, report generation, and project work

Market Skills and Certifications:
  • Experience in customer service, bills, remittance and banking preferred
  • Preferably with knowledge on SWIFT, Telex and IntelliTRACS system
  • Good in both spoken and written English and preferably with knowledge in Mandarin
  • Good investigation and problem solving skills
  • Able to work on HK public holidays; under Typhoon and Black Rainstorm situation (with competitive allowance)
  • Working hours: Monday to Friday
Fresh graduates are welcome to apply
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  • Customer Service

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