9 days old

Customer Service Representative

Hong Kong, Hong Kong Island
  • Job Code
The Correspondent Banking team is looking for a passionate caliber to work in a dynamic and fast-pace environment to support our rapid growth. This job will provide an opportunity in developing professional customer service skills, with an elementary exposure on AML (Anti-Money Laundry)/OFAC (Office of Foreign Assets Control) related transaction issues.

Job Description:
  • Responsible for payment investigation and enquiries handling from FI (Financial Institution) customers
  • Liaise and interact with international working partners
  • Provide trouble-shooting solutions for internal and external customers on financial products and services
  • Process, research and resolve routine to moderately complex transaction issues
  • Duties may also include: account maintenance, report generation, and project work

Market Skills and Certifications:
  • Experience in customer service, bills, remittance and banking preferred
  • Preferably with knowledge on SWIFT, Telex and IntelliTRACS system
  • Good in both spoken and written English and preferably with knowledge in Mandarin
  • Good investigation and problem solving skills
  • Able to work on HK public holidays; under Typhoon and Black Rainstorm situation (with competitive allowance)
  • Working hours: Monday to Friday
Fresh graduates are welcome to apply


  • Customer Service

Featured Jobs

Career News

Share this job:

Customer Service Representative

Wells Fargo
Hong Kong, Hong Kong Island

Share this job

Customer Service Representative

Wells Fargo
Hong Kong, Hong Kong Island

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast