10 days old
2017-11-302018-01-02

Customer Service Rep 4

Manila, NCR
  • Job Code
    21954BR-1
Responsible for responding to escalated inquiries and complaints on the most complex products/services and/or from premier customers. Resolves the most complex escalation items such as: exception tickets, limit authorities, research of customer issues, inquiries and complaints from customers and on-line transaction processing. Duties may include: communicating with other departments, managers or vendors to resolve customer issues; team lead responsibilities including providing assistance to less experienced representatives; providing one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, new or enhanced services and/or procedural changes ; reviewing the work of and providing guidance to less experienced representatives. Reviews data and reports trends to management. Other duties may include: performing the operational duties of the supervisory position, cross-sell or refer product, and project work. May require certification.Advertisement

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  • Customer Service

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Customer Service Rep 4

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Customer Service Rep 4

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