8 days old
2018-05-152018-06-13

Customer Service Engineer

Peachtree City, GA
  • Job Code
    138900
Job Opening - Customer Service Engineer - Peachtree City, GA

Customer Service Engineer

job description

Permanent position: Immediate - Direct Hire Opening - for a Customer Service Engineer, specializing in HVAC/R - Ice Machine and Refrigeration Repair/Troubleshooting. This position a salaried role, with semi annual bonus and would be similar to a Field Service role, but with NO TRAVEL required. This person will provide advanced troubleshooting and problem resolution via the telephone to end users and field service technicians during installation and repair of ice makers and refrigeration equipment.

Responsibilities for the Customer Service Engineer

  • Troubleshooting and diagnostic support to resolve product/equipment failure issues.
  • Works with client's internal team and customers to reduce downtime & coordinate machine servicing efforts.
  • Conducts extensive research to resolve issues, maintaining broad technical knowledge of existing and discontinued company products.

Requirements for the Customer Service Engineer

  • 5 years experience troubleshooting and repairing ice makers and refrigeration equipment.
  • AS or BS in Engineering preferred with HVAC/R focus. Relevant working history will be highly considered.
  • Strong communications skills and ability to communicate technical issues.
  • Ability to read blueprints, drawings and models.

Benefits

  • Company benefits include healthcare, 401k, educational reimbursement and more.
  • Semi-annual bonus

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Customer Service Engineer

Randstad Engineering
Peachtree City, GA

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Randstad Engineering
Peachtree City, GA

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