17 days old
2017-11-072017-12-05

Customer Service Desktop Support

New York, NY 10017
  • Job Code
    586399
  • Payrate
    $33 To $42

LOCATION: NEW YORK OR CHARLOTTE


DTS Job Role


-Provides Tier 2 IT support for end-user computing devices to all TIAA employees and contingent workers in multiple offices.


-Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.


-Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with TIAA's business strategies and directions.


-Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.


-Provide support for Gresham's migration to Nuveen/TIAA project.


-Assist with decommissioning legacy Gresham infrastructure after the migration to Nuveen/TIAA.


-Configures and supports remote including VPN client and connectivity.


-Provides customer training and knowledge documentation.


-Complies with and supports ITIL change-incident-problem management processes and work instructions.


-Troubleshoots incidents and fulfills requests within established Service Level Targets.


-Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.


-Provides a high level of customer service.


-Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.


-Receives little instruction on day-to-day operations and general instruction on new assignments from management.

Categories

  • Information Technology

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Customer Service Desktop Support

Randstad Technologies
New York, NY 10017

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Randstad Technologies
New York, NY
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