17 days old

Customer Service Desktop Support

New York, NY 10017
  • Job Code
  • Payrate
    $33 To $42


DTS Job Role

-Provides Tier 2 IT support for end-user computing devices to all TIAA employees and contingent workers in multiple offices.

-Responds to incidents and requests within a ticketing system, providing resolution within a complex fast-paced business environment.

-Deploys and troubleshoots end user computing devices including laptops, desktops, printers, and wireless devices that are aligned with TIAA's business strategies and directions.

-Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.

-Provide support for Gresham's migration to Nuveen/TIAA project.

-Assist with decommissioning legacy Gresham infrastructure after the migration to Nuveen/TIAA.

-Configures and supports remote including VPN client and connectivity.

-Provides customer training and knowledge documentation.

-Complies with and supports ITIL change-incident-problem management processes and work instructions.

-Troubleshoots incidents and fulfills requests within established Service Level Targets.

-Adheres to Desktop and End User Computing processes, procedures, policies, and job aids.

-Provides a high level of customer service.

-Interacts with business end-users, Service Desk, engineering, IT Information Security, and technology providers.

-Receives little instruction on day-to-day operations and general instruction on new assignments from management.


  • Information Technology

Randstad utilizes a technology-driven focus with a human touch to provide better staffing and business solutions to organizations around the world. Our team of experts match professionals with available career opportunities in a variety of fields.

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Customer Service Desktop Support

Randstad Technologies
New York, NY 10017

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Customer Service Desktop Support

Randstad Technologies
New York, NY

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